Royal Group

People
• Collaborate with housekeeping to ensure timely cleaning and preparation of rooms, updating room status promptly.
• Liaise with housekeeping and engineering teams to ensure rooms are cleaned and prepared for new arrivals.
• Coordinate with maintenance to resolve any room-related issues or repairs, ensuring minimal disruption to guest experiences.
• Work with the reservations team to manage room inventory, cancellations, and no-shows effectively, ensure booking update accurate information.
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team
• Promote teamwork and quality service through daily communication and coordination with other departments
• Maintain the integrity and accuracy of room management systems, ensuring all data is current and reflective of room status and availability.
• Generate and analyze reports on room occupancy, revenue, and guest preferences, providing insights for strategic planning and decision-making.
Responsible Business
• Assign rooms to guests based on reservations, preferences, and special requests, ensuring a smooth check-in process.
• Collaborate with other hotel departments (e.g., front desk, sales, reservation) to align room operations with overall business objectives.
• Monitor room availability, manage overbookings, and adjust room assignments as needed to maximize occupancy and revenue.
• Ensure the accurate update of room status in the hotel management system.
• Conduct regular inspections of guest rooms to ensure they meet established cleanliness and maintenance standards.
Guest Experience
• Ensure that hotel activities and operational requirements are shared during shift briefings
• Maintain a high level of guest interaction, ensuring that all guests' needs and preferences are met, including special requests and VIP services.
• Address and resolve guest complaints related to room assignments or issues efficiently and courteously.
• Provide personalized service to enhance guest experiences, including handling room upgrades, early check in, late check-outs, and other special arrangements.1. Education:
Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
2. Service years in the field:
1-2 years' experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.
3. Service years in supervisor/manager level:
4. Knowledge and skills:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Able to read and write English
Proficient in the use of Microsoft Office and Front Office System
Ability to speak third language is a privilege
5. Language: English and Vietnamese
6. Preferred (if required)Competitive salary
Service charge
Social Insurance as law
Bao Viet Health insurance for personal
24/7 Accident Insurance
Relocation assistance
Housing, uniform, meal, and transportation are provided by the resort