Sheraton Hanoi West

Purpose:

• To provide efficient administrative support to the General Manager.

Administration:

• Provides administrative support to General Manager/ Hotel Manager, ensuring the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.

• Reads and routes incoming mails.

• Locates and attaches appropriate file correspondence to be answered by General Manager/Hotel Manager.

• Types, files, and up-keeps all private and confidential matters related to the Executive Office.

• Sets up a systematic and efficient filing system, both for hard files as well as all electronic data, that enables quick retrieval.

• Ensures all files are kept up to date at all times.

• Prepares the relevant materials for all meetings attended by the General Manager: Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and ad hoc meetings.

• Answers telephone and gives information to callers or routes call to appropriate official and places outgoing calls.

• Greets visitors, ascertains nature of business, and conducts visitors to appropriate person.

• Compiles and types statistical reports.

• Makes copies of correspondence or other printed matter.

• Prepares outgoing mail.

• Types, takes dictation and minutes, drafts letters, files and traces, composes correspondence.

• Attends and prepares minutes as instructed by the General Manager.

• Monitors and maintains the proper appearance of the Executive Office.

Customer Service

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.

• Maintains positive guest and colleague interactions with good working relationships.

• Delicious and nutritious meal at Hotel Associate restaurant.

• Uniform provided by Hotel.

• Food and Beverage discount at Hotel restaurant.

• Social Insurance, Health Insurance and Accident Insurance as per law

• Accident 24/7 Insurance

• Other benefits following Hotel policy & Vietnam labor law

• Opportunity to develop career

• Diploma in Business or Secretarial study

• 03 years of experience in secretarial field

• Excellent command of English

• Proficient in Microsoft office

• Exceptional and professional communication skills, both oral and written.

• Well organized, detail-oriented and can multi-task