Softel Solutions ★ 2.2

CSR Working Shifts:
CSR Fulltime Night Shift (salary 15-17M/month): 40h/week (05 days/week) from Monday to Friday.
Night Shift 1: 8pm - 5am (Vacancies: 20)
Night Shift 2: 11pm - 8am (Vacancies: 20)
Note: During Wintertime in the US (Daylight Saving Time - starts on the second Sunday in March and ends on the first Sunday in November), the time frame will be offset by 13 hours (UTC Time zone).
Working Location:
Hanoi Office: HTP Building - 434 Tran Khat Chan, Pho Hue Ward, Hai Ba Trung District, Hanoi.
HCMC Office: Moc Gia Building - 92 Yen The, Ward 2, Tan Binh District, HCMC.
More specifically, you will be responsible for the following tasks:
- No experience required: Softel welcomes freshers with good English skills to handle customer service for telecommunication services in the U.S. through the hotline/contact center.
- Identify and address customer needs, with a goal of total satisfaction.
- Completes reports of calls and other data accurately and on time.
- Refer issues and questions to managers if necessary.

- Attractive Salary for the Position: English Call Agent (Hotline):
- Night Shift, Full-time: 40 hours/week: 15.000.000 - 17.000.000đ/month (gross)
General Benefit Package:
- Probation period: 2 months at 85% of the official salary. During this time, you will also take part in Softel Solutions’ professional training program.
- The training programs at the beginning are about soft skills in customer service, US telecommunications laws, welfare policies and work processes of the US Government.
- 100% of Customers are in the US, and the company environment uses and improves English well.
- The company is fully equipped with office equipment and lockers, so employees do not need to bring personal items such as laptops or headphones to work. In addition, the company also has health supplements for night shift employees such as functional foods, imported fresh fruits, convenience foods, tea, cakes, instant coffee, roasted/ground coffee/ beans, coffee and tea maker, microwave, refrigerator,...
- Working with major carriers in the US.
Benefits for Official Employees:
- 12 annual leave days (Unused leave days will be compensated in the December payroll).
- 11 public holidays based on regulations.
- Pay insurance according to Vietnamese labor law (BHXH, BHTN, BHYT) starts immediately after signing the official labor contract, along with participation in the company’s exciting internal activities.
- Receive union benefits such as: Representative's birthday, International Women's Day, Funeral support money, sick visits, maternity support,...
- Career Growth Opportunities: Clear promotion path from CSR Starter → Senior CSR → Team Leader → QA → Coach → Supervisor → Manager. As the company is currently expanding rapidly, there will be more opportunities for employee advancement.
- Career Prospect: Opportunity to transfer to other positions or departments depending on your prospective capabilities.
- Rotation Opportunities to US Headquarters: Top performers can rotate to our US headquarters for valuable experience and exposure.