Tam Son ★ 3.4

Tam Sơn is looking for a passionate Store Manager to lead our flower boutique — where retail meets artistry.

This role is not just about managing a store. It’s about leading a team, elevating customer experience, and driving sustainable business growth in a premium retail environment.

1.    Profit and Loss Management:

• Assist Retail Manager to plans the development of sales in your boutique
• Assist Retail Manager to builds up the annual budget, keeps track of all foreseeable sales and expenses

2. Sales & Services after sales Management

• Ensures that all clients are properly served
• Cooperate with Direct Manager to develops a selling strategy based on market trends, sales objectives and inventory control
• Implements this strategy with a quality and customer-service oriented sales policy
• Ensures that all the sales team fully understands the selling strategy and applies it
• Ensure the services after sales is well done
• Assist Direct Manager to prepares sales budget every 6 months

3. Inventory

• Manages inventories in a pro-active way in order to increase the sales and keep a financially healthy stock level
• Be fully aware of the inventory of all product lines at all times, anticipating stock build-up and shortages, and maintaining reasonable levels as much as possible
• Optimizes sales in the boutique by ensuring that needed stock is available, regularly reordering

4. Merchandising & Product knowledge

• Trains the sales team to develop proper merchandising skills
• Maintains shop display and environment with company set standard of daily operation
• Ensure about the product knowledge and the theme of season & year. Training and retraining the team about this
• Establish the training plan and propose to Direct Manager yearly.

5. Customer Service

• Ensures that each member of the sales team provides an excellent service to each individual entering the boutique, in line with Company standards of customer service
• Develops sales and goodwill through proper service to all clients
• Always be present and back-up your team in case of conflicts

6. Team Management

• Motivates your sales team to serve all clients in excellent standards
• Employs and retains high quality staff, at the right compensation level
• Keep track of each individual performance, defining tasks and setting goals
• Ensures that the team receives proper training regularly in order to develop customer service, product knowledge and selling skills
• Oversees and ensures all leaves taken are in line with company policies and procedures while all untaken annual leaves are properly managed
• Creates a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company
• Ensures that everyone on the team receives proper support in order to achieve their full potential

7. Sales Administration

• Ensures that procedures and systems are clearly understood, run smoothly and comply with the ever-changing needs of the sales activities
• Ensures that all sales activities are properly processed according to the company’s procedures
• Assist the Retail Manager per request to processes proper sales reporting according to the company’s procedures

8. Communications

• Assists the Marketing Team to implement any communication activities in relations with your boutique per request
• Proposes to the Marketing Team all communication activities which could help achieve the sales objectives of your boutique

9. Property Management

• Keeps up the boutique in excellent states at all times
• Ensures proper maintenance and renovation works, in line with the agreed budget
• Aware of the neighboring property market and to inform your supervisor of any opportunities

• Minimum 2 years in Store Management (preferably in flower retail or similar service-led industries)
• Strong leadership and people management capability
• Business-driven mindset with customer-centric approach
• Excellent communication & problem-solving skills
• Organized, responsible and detail-oriented
• English is a plus

Thao Dien, HCMC