Why do we need you:
As the demand for Digital Transformation using eCommerce globally is growing so rapidly, SmartOSC is expanding very fast along with the need to build our World-Class Enterprise Sales team in different markets - Australia, Japan, Korea, the US, EU, and SEA.
This mission of the Customer Success Executive is to work closely with the internal team as part of a driven, hungry multi-functional team responsible for the Australia market.
Benefits:
● Attractive salary package
● A very dynamic cross-cultural working environment in IT industry
● Working directly or indirectly with colleagues and clients that are based in Australia
● Ongoing professional development and training opportunities
● Training on problem solving and critical thinking skills
● Performance review twice a year
● Premium health care
Responsibilities:
● Supporting Account Manager(s) in many sales activities
● Attending project meetings with clients, acting as the liaison between clients and project teams
● Monitoring the progress of assigned projects and providing updates to relevant stakeholders
● Participating in RFP, RFI, RFQ response process when required
● Creating reports, invoices, contracts, and other documents for Account Management team
● Planning meetings and organizing project logistics
● Preparing presentation materials for internal and external meetings
Requirements:
Essential:
● Lifelong learning attitude, hard-working and self-accountable
● Proven ability to work under high pressure
● Fluent in both spoken and written English (Advanced level)
● Strong organizational and time management skills
● Excellent communication and interpersonal abilities
● Attention to detail and a commitment to delivering high-quality results
Desirable (Good to have):
● A good understanding of any project management software/tools
● Experience working in cross-culture, international environments
● Bachelor’s degree or equivalent years of experience in a related position
● Background in the IT industry is preferred
- How to Apply: Please submit your updated CV in English including your contact email, phone number with the subject “[SmartOSC] Customer Success Executive” to: thonq@smartosc.com (Ms. Thơ)
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