TTTM Crescent Mall

Hà Nội

200 - 500 nhân viên

Đã xác minh

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Việc làm

Mức lương

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Việc làm TTTM Crescent Mall

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Chăm Sóc Khách Hàng - Customer Relations Officer

6 việc làm

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Thông tin cơ bản

Mức lương: 7 - 8 triệu

Chức vụ: Nhân Viên/Chuyên Viên

Ngày đăng tuyển: 14/05/2024

Hạn nộp hồ sơ: 15/06/2024

Hình thức: Full-time

Kinh nghiệm: Tới 1 năm

Số lượng: 1

Giới tính: Không yêu cầu

Nghề nghiệp

Ngành

Dịch vụ khách hàng

Địa điểm làm việc

- 101 Ton Dat Tien, Tan Phu,Hồ Chí Minh

Respond to all visitor inquiries in a profession, courteous and timely manner, serving as the primary source for visitors seeking information, assistance or store locations.
Support Centre Management in the communication of implementation of all marketing and PR initiatives and promotions, assisting in the promotion and activation of such programs where required.
Advise Centre Management, and in particular the Marketing Manager, on any customer feedbacks and trends in relation to Crescent Mall.
Collect and forward Customer Comment Cards to line Manager.
Actively participate in any training and development.
Advise Operational staff on any issues requiring attention.
Deal with people in distress in a calm and effective manner.
Maintain the Customer Service Desk in a clean & professional manner at all times.
Other duties as delegated from time to time by line Manager.

College or Bachelor Degree in Hospitality or relevant fields
Previous customer service/ guest service/ reception experience is preferred
Ability to communicate to a broad range of visitors in a pleasant, friendly manner
Ability to communicate effectively, both verbally and written, in both Vietnamese and English to an advanced level
Proficiency on software programmes including but not limited to Microsoft Word, Excel, Outlook and PowerPoint
Impeccable telephone manner, articulate and polite at all times
Knowledge of operation of standard office equipment
Sound experience working in a customer-focused and fast-paced professional environment
Must be flexible, being able to work nights (latest shift will end at 10:15PM), weekends and holidays.