Altius Link Việt Nam ★ 3.6

Quality control

Be in charge of providing the key technical supports that related to product.
Conduct QA checking and analyze the QA result for Training/coaching purpose, ensure that any information will be transferred correctly to customers by Call center agents.
Be responsible for dealing with customer’s requests and find the best solutions to provide for Call center agents to answer customers.
Create and update QA scoresheet.

Training / Coaching

Make periodic training/coaching plans
Update training/coaching materials according to latest SOP announced by Client
Create training/coaching materials as requested
Create the internal handling procedures for agent and project development purposes
Conduct training newbie and current agents, ensure well- qualified advices on products/service.
Do other tasks as assigned by Manager (depending on the situation of workload from time to time)

LOCATION: 123 Tan Thang, Ward Son Ky, Tan Phu Dist, HCMC
WORKING HOURS: 8 hours/day in rotating shifts from 8 AM to 8 PM

Have good knowledge and acumen in work as well as work well under high pressure.
Good at listening, ready for learning new things, giving the solutions for problems, creative in solving with difficult issues, meticulous in working.
Good at job arrangement and management.
Proficient in Microsoft office, Excel and Power point skills from basic to advance.
At least 1 year experience in training, quality evaluation
Training, presentation and communication skills.
English skill is an advantage

The Trade Union, travel, party and enjoy holidays, Tet, joys, birthdays...
Health care (Bao Viet) insurance package.
Participating in social insurance and health insurance with a full salary.
Periodic health examination.
13th month salary and periodic salary increase.
14 days of leave/year.

Cập nhật gần nhất lúc: 2025-02-16 20:30:02