Le & Associates

Microsoft Windows is a popular operating system that powers personal computers, tablets, and other devices. Known for its user-friendly interface, Windows supports a wide range of software, from productivity tools to entertainment applications. It includes built-in security features like Windows Defender and offers seamless integration with cloud services like Microsoft 365. The latest version, Windows 11, introduces a sleek design, enhanced performance, and support for advanced technologies, making it a versatile platform for modern computing.

Job scope

• Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
• Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
• Sticks to service responsibilities to reach high performance standards.
• Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.
  
  

Job requirement

• Have at least 1 year’s working experience in Global customer-facing roles.
• Excellent spoken English is a must.
• Excellent customer service skills
• Passion and desire to develop in the IT industry