Nhung Như

Product/Commercial/Visual Management:

• Ensure shop floor layout and new lines are merchandised according to according to/follow the Company guidelines/ operational policies and procedures.

• To be aware of the daily and monthly budgets to meet and exceed them.

• Analyze daily business information & data and reacts to it accordingly.

• Be in charge of planning the commercial and visual activity of the store in a daily/ weekly/ seasonal manner.

• Work alongside the management team to ensure that the best RFID (Radio Frequency Identification) practice is in place at all times.

• Control product level in the store.

Team Management:

• Managing and motivating the sales team to increase sales and ensure business efficiency.

• Be aware of the daily and monthly sales target to meet and exceed them.

• Communicate with the management team on a daily basis with information regarding personnel and product.

• Ensure standards are maintained during the day and at closings.

Customer Service:

• Ensure a high level of customer service is offered in the store.

• Monitor and support customer service action plans.

• Solve and manage customer issues as they arise and refer to the senior management team when necessary.

• Understand and reinforce the company return policy.

• Support customer service with product knowledge and awareness of the New arrivals, Replenishment of best sellers & Offering alternatives.

Team Management:

• Lead and keep a high level of motivation within the department.

• Guarantee the adequate induction and follow up on training for new team members.

• Assist in the development and retention of an effective team.

• Get involved in performance management of sales assistants (I.e. sickness/ absence, lateness, returns to work, etc).

Health and Safety:

• Ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens.

• Be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.