SMOLLAN (VIỆT NAM)

Job Description

1/ Job purpose

We’re seeking a proactive Customer Experience Specialist to lead in-store engagement, support O2O operations, and drive sales through exceptional service and live commerce events. You’ll help create seamless customer journeys across online and offline channels.

2/ Detail

Customer Experience (CX)

• Deliver excellent in-store service and product guidance.

• Promote account sign-ups and support purchase decisions.

• Maintain and reset product demo zones to ensure optimal experience.

• Process payments and assist with customer concerns or issues.

O2O Operations

• Prepare and manage online order pickups, returns, and exchanges.

• Handle customer inquiries and maintain the O2O service calendar.

• Ensure accurate and efficient product handovers.

Livestream Sales

• Host and manage in-store livestream events to promote and sell products.

• Engage with online audiences and adapt content in real time.

• Collaborate with store teams to highlight key items and promotions.

• Track sales and optimize performance during live events.

Delivery Support

• Process shipping receipts and provide delivery updates to customers.

After-sales

• Provide excellent after-sales support to customers and ensuring their satisfaction.

• This role involves maintaining strong relationships with customers after the sale to encourage customer retention, loyalty and repeat purchases

Requirements

• 1+ year of experience in retail, customer service, or livestream operations.
• Strong communication and sales skills with a customer-first mindset.
• Familiar with POS systems, inventory tools, and live streaming platforms.
• Flexible schedule, team player, and fast learner.
• Bachelor’s degree in Business, Marketing, or relevant experience.
• Good English skills, able to communicate in Korean is an advantage.

Benefits

• Opportunity to work with global brand campaigns.
• Competitive salary and performance bonus.
• Fast-paced, creative environment with growth opportunities in digital merchandising.
• Probation duration: 2 months, sign formal contract: Get social insurance, health insurance and unemployment insurance
• 12 annual leave/year (included in 2 annual leave of probation duration), team building, workshop, training
• Dynamic, professional and development environment.

Address: Showroom West Lake - 272 Vo Chi Cong St, Tay Ho Ward, Ha Noi