Mô tả công việc
- Guest Check-In & Check-Out: Assist guests with the check-in and check-out process, ensuring a smooth and efficient experience.
- Guest Assistance: Greet guests upon arrival, assist with luggage, provide information about resort amenities, activities, and local attractions.
- Guest Services: Handle guest inquiries, concerns, and requests in a timely and courteous manner, escalating issues to senior staff as necessary.
- Front Desk Operations: Learn and assist with daily front desk operations, including managing the resort's property management system (PMS), processing payments, and maintaining guest records.
- Communication: Assist in communicating guest preferences or special requests to relevant departments, ensuring a personalized experience.
- Administrative Support: Perform administrative tasks, including filing, organizing guest paperwork, and maintaining a clean and organized reception area.
- Problem Resolution: Observe and learn how to effectively resolve guest complaints and concerns, ensuring guest satisfaction and loyalty.
- Training and Development: Participate in training sessions to learn resort policies, guest service standards, and the use of resort software.
- Collaboration: Work closely with other departments such as housekeeping, maintenance, and concierge to ensure seamless service for guests.
- Guest Feedback: Assist with gathering guest feedback and contribute to the process of improving resort services and operations.
Quyền lợi được hưởng
- Free staff accommodation and 3 meals.
- Monthly allowance
- Activity: Birthday Party, Year End Party…
- Details will be discussed at the interview
Yêu cầu công việc
* Experience: No prior experience is required; however, any customer service or hospitality experience is a plus.
* Duration: 3 - 6 months.
* Skills:
- Strong communication skills, both verbal and written.
- Friendly, approachable, and professional demeanor.
- Ability to multitask in a fast-paced environment.
- Basic computer skills and a willingness to learn resort management software.
- Attention to detail and organizational skills.
- Problem-solving skills and the ability to handle guest complaints effectively.
- Willingness to work flexible shifts, including nights, weekends, and holidays.
Yêu cầu hồ sơ
Welly Fitness được thành lập bởi WELLY CORP - một tập đoàn phát triển hệ sinh thái chăm sóc sức khỏe bao gồm các công ty thành viên như Welly Fitness - phát triển hệ thống phòng Fitness, Welly Pilates - phát triển hệ thống phòng tập Pilates, Welly Sport - cung cấp sản phẩm may mặc thể thao cao cấp, Welly Global - cung cấp các ứng dụng công nghệ vào việc theo dõi sức khỏe. Với một hệ sinh thái toàn diện, chúng tôi tự tin sẽ đóng góp được nhiều giá trị tốt đẹp cho một cộng đồng khỏe mạnh.