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Savvycom
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Support Engineer - SCEM
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Thông tin cơ bản
Mức lương:
20 - 30 triệu
Chức vụ:
Nhân viên
Ngày đăng tuyển:
09/01/2024
Hạn nộp hồ sơ:
05/11/2024
Hình thức:
FULL_TIME
Kinh nghiệm:
Tới 1 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Quận Bình Thạnh
Chi tiết công việc
Requirements:
• Specific knowledge of System Center Operations Manager 2016 and subsequent
versions – A plus, similar monitoring products.
• Specific Knowledge of System Center Service Manager 2016 and subsequent
versions – a plus, similar ticketing products.
• Knowledge of System Center Orchestrator 2016 and subsequent versions – a plus,
similar orchestration products.
• Specific Knowledge of System Center Virtual Machine Manager 2016 and
subsequent versions – a plus, similar Machine Manager products.
• Knowledge of Management Pack Technology, Overrides, Rules and Monitors.
• Experience with SQL administration/configuration including basic knowledge of T-
SQL syntaxis, WMI functionality and queries.
• Knowledge of Windows and Linux operating systems.
• Knowledge of Exchange, AD, DNS, DHCP, TCP/IP, Network and Azure.
• ITIL certification/MOF are pluses.
Responsibilities:
• Take ownership of customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Follow the SLA for issues with respect to the severity.
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