Cresyn Hà Nội 2.8 ★

Responsibilities

■Applicable

ServiceNow Infrastructure Leader is responsible for the implementation, operation, and maintenance of our company's ServiceNow platform.

They are expected to contribute to improving business processes through system optimization and user support. He will also customize and implement new features to meet business needs.

■Details

You will build and operate IT service management for our company.

Specifically,

・Operation, maintenance, and troubleshooting of the web application (ServiceNow platform)

・Responding to and supporting user inquiries

・Design and improvement of processes and workflows

・Define and implement requirements for adding new features and customizing

・Data management and reporting, including dashboards

・Regular system monitoring and performance analysis

・Creating Related Documents (User manuals, technical documents, etc.)

・Project management experience is better

・Better if you have experience in managing the progress of members

★cooperation area

Worldwide (Japan, United States, Europe, Greater China, ASEAN, South Korea, India)

Requirements

Bachelor's degree or equivalent in an IT-related field

• 5 + years of experience in SaaS systems

• 5 + years of work experience (Requirements definition, design, implementation, testing, release, maintenance operations)

• ITIL certification is even better

• Understanding of web technologies such as JavaScript, HTML/CSS, SQL, and Java (optional)

• Familiarity with system integration and APIs is desirable

Excellent communication and teamwork skills

• English: business level (It's better if you can speak Japanese.)

Benefits

• Gross Salary: 3000~4000USD GROSS

• Bonus 13th month salary

Working time: 8:30 – 17:30 (Mon - Fri)