DR.JOY VIỆT NAM

Mô tả Công việc

• End-to-end responsible for development and operation of the Loan Origination Product, including but not limited to Loan Origination System for Retail Customer, Loan Origination System for Corporate Customer, Internal Credit Bureau System and other directly related systems in this domain.
• Research about service related to this domain.
• Proactively offer solutions, investigate, collect and analyze business requests about this domain. Design SRS for development. Design processes, reports, charts and formulas for business understanding about business and operation rules related to this domain.
• Design, develop, and deploy soulutions to actualize requirement analysis results in order to build up applications that can meet business requirements of this domain.
• Develop detailed documents, including analysis document, developing document, testcase, SOM documents of change requests for this domain.
• Study and upgrade application versions following recommendation from application providers related to this domain.
• Manage testing data, tool and environment related to this domain.
• Manage vendors, services quality of vendors/other service providers related to this domain and take full responsibility on their services.
• Level 2 and Level 3 support for the corresponding systems in this domain, which provides expertise to fulfill all customer requests, according to the IT Service SLA.
• Being responsible to resolve and/or managing other domain lead to resolve incidents and problems related to customer in this domain in a timely manner, which minimize the business lost.
• Collect and report statistics regarding status and performance of relevant OLAs.
• Maintain stability, availability and quality of services related to this domain. Perform regular maintenance as per recommendations for relevant system applications.
• Proactively propose IT service process improvements, changes in system, business process changes related to this domain