Việc làm Everest Education
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Everest Education
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Senior College Compass Learning Advisor (Customer Service)
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
20/11/2023
Hạn nộp hồ sơ:
20/12/2023
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Số 6 Tôn Dật Tiên, khu phố Garden Plaza 2, Phường Tân Phong, Quận 7
- 20 Võ Trường Toản, An Phu, District 2, Ho Chi Minh City, Vietnam
Các Phúc Lợi Dành Cho Bạn
Attractive Salary & Bonuses
Private Health Insurance
Unlimited Vacation Paid Leave
Mô Tả Công Việc
STUDENT SERVICES:
•Make weekly calls to update parents about students’ performance;
•Contact parents to inform cancellation/schedule change of meetings with counselors;
•Follow up with counselors to understand students’ progress;
•Work with parents/students to prepare documents and application components in order to help them achieve the highest results in college/university admission;
•Deal with students/parents’ requests/concerns. Produce deferment/refund reports for the finance department;
•Handle students/parents’ requests/concerns and student complaints;
•Collaborate with Sales, Academic, Admin, and Marketing departments to organize student activities;
•Support students struggling in college prep programs and counselors with students’ behavioral or academic issues;
RE-ENROLLMENT SALES:
•Communicate with parents to get confirmation of re-enrollment registration of existing students;
•Follow up with absent, delayed, and deferred students;
•Follow up with parents to remind them to meet tuition payment deadline;
•Coordinate with other departments to prepare for the new term;
LEADERSHIP:
•Coach and mentor at least 01 Junior staff;
•Provide reports on student progress at the center;
•Collect feedback to present in cross-department projects;
•Organize team-building activities;
•Oversee at least one of the key department projects;
Other tasks assigned by the College Compass Manager.
•Make weekly calls to update parents about students’ performance;
•Contact parents to inform cancellation/schedule change of meetings with counselors;
•Follow up with counselors to understand students’ progress;
•Work with parents/students to prepare documents and application components in order to help them achieve the highest results in college/university admission;
•Deal with students/parents’ requests/concerns. Produce deferment/refund reports for the finance department;
•Handle students/parents’ requests/concerns and student complaints;
•Collaborate with Sales, Academic, Admin, and Marketing departments to organize student activities;
•Support students struggling in college prep programs and counselors with students’ behavioral or academic issues;
RE-ENROLLMENT SALES:
•Communicate with parents to get confirmation of re-enrollment registration of existing students;
•Follow up with absent, delayed, and deferred students;
•Follow up with parents to remind them to meet tuition payment deadline;
•Coordinate with other departments to prepare for the new term;
LEADERSHIP:
•Coach and mentor at least 01 Junior staff;
•Provide reports on student progress at the center;
•Collect feedback to present in cross-department projects;
•Organize team-building activities;
•Oversee at least one of the key department projects;
Other tasks assigned by the College Compass Manager.
Yêu Cầu Công Việc
BASIC REQUIREMENTS:
•At least 3 years of working experience in Customer Services, Student Services/Counselling or Business Development;
•Good verbal and written communication skills in Vietnamese and English;
•Basic computer skills and willingness to learn new platforms;
•Good problem-solving and organizing skills;
•Proactive, self-starting, curious, and positive attitude;
•Detail-oriented and patient with a customer-focused mindset;
•Flexible and adaptable to changes.
PREFERRED REQUIREMENTS:
•Proven experience in similar roles in Education;
•Good understanding of the US college system and its culture;
•Entrepreneurial spirit with strong organizational skills.
•At least 3 years of working experience in Customer Services, Student Services/Counselling or Business Development;
•Good verbal and written communication skills in Vietnamese and English;
•Basic computer skills and willingness to learn new platforms;
•Good problem-solving and organizing skills;
•Proactive, self-starting, curious, and positive attitude;
•Detail-oriented and patient with a customer-focused mindset;
•Flexible and adaptable to changes.
PREFERRED REQUIREMENTS:
•Proven experience in similar roles in Education;
•Good understanding of the US college system and its culture;
•Entrepreneurial spirit with strong organizational skills.
Khu vực
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