Công Ty TNHH FM Supply Chain Việt Nam

A- JOB PURPOSE/SUMMARY:

The role is responsible for coordinating the movement of goods from one location to another, ensuring that shipments are delivered efficiently and securely. Develop freight fowarding quotation and supporting to design the solution, evaluate and manage the sub-contractor

B- DUTIES & RESPONSIBILITIES:

· Freight fowarding quotation & solution design

- Obtain all necessary information from internal and/or external information providers

- Support of Transport Solution Manager to contact and negotiate with different vendors and resources

- Prepare presentation materials for BD on the solution design part

- Support transport solution manager to design operational process for the potential customer

- Work extensively across departmental lines on specific projects and development

· New project implementation

- Draft and assist in implementing SOP

- Monitor the operation process and optimize on need

· Freight fowarding operation

- Coordinate and manage all aspects of the shipment process, including booking, documentation, and customs clearance.

- Communicate effectively with clients, suppliers, and carriers to ensure smooth and timely delivery of goods.

- Arrange transportation and logistics services, such as trucking, shipping, and air freight, to meet the specific needs of each shipment.

- Prepare and process necessary shipping and customs documents, including bills of lading, commercial invoices, and export/import documentation.

- Ensure compliance with international trade regulations and customs requirements.

- Track and monitor shipments to ensure on-time delivery and proactively resolve any issues or delays that may arise.

- Provide exceptional customer service by promptly addressing any inquiries or concerns from clients and maintaining strong relationships with key stakeholders.

- Optimize shipping routes and methods to minimize costs and improve efficiency.

- Stay updated on industry trends, regulations, and best practices to continuously improve the freight forwarding process.

- Collaborate with other members of the logistics team to streamline operations and improve overall supply chain performance.

C- INDICATORS

The indicators for this role include but are not limited to:

· Customer complaint 0%

· Freight fowarding tender winning ratio: 20%

· Submitting quotation on time: 100%

D- KEY CONTACTS

Internal:

• Local Transport, Sales Teams
• Global Transport Team

External:

• Clients
• Partners (TMS provider, Subcontractors)

Essential Qualifications:

· Bachelor degree in business management or logistics

· Over 5 years work experience in freight and fowarding

· Strong verbal and communication skills

· Positive attitude, reliable and a good team player

· Self-determined individual, with a bias for action

Experience:

· Solution design

· Data analysis and quotation

· Freight fowarding operation

Skills:

· Good Excel skill

· Good PPT skill

· Good communication skill

· Creative problem-solving skill

· Good data analysis skill

Languages:

· Vietnamese (highly fluent)

· English (fluent)