Haviland House

Mô tả Công việc

· Build up relationship with the counterpart at customer’s premises, but the Sales Support do not perform the tasks of a full-fledged Key Account Coordinator

· Actively update costs and selling rates in coordinate with Account Owner

· Actively introduce and build up relationship with customer

· Actively quote within standard KPI the customer for new enquiries and new lanes

· Procurement of costs: Overseas contact for rate request after get information from Sales Executive.

· Prepare official quotation and submit to customer on timeline. KPI: General cargo 1 days, other 2 days

· Help to promote growth of business of customer with Rhenus by developing relationship and upselling existing and new business.

· Support Sales Executive in term of follow customer documentation for new customer/new instruction such as customer company register, Por Por 20 and others document relating to customs clearance process.

· Work with company ticketing system according to given SOP until ticket is closed.

· Create necessary company documentation in order to set up customer and its shipment handover to Operations (JI, etc.).

· Be standby for customer in case of operational issue and solve or escalation in order to involve account owner on time

· Arrange and prepare others information per management assignment and response to enquiry timely including others special assignment:

o Support to qualify potential customer to Sales Executive: sales campaigns, cold calls etc. (outside of daily tasks of account owner to sales support)

Any others job assigned by superior