Lovepop

About Lovepop

Lovepop is on a mission to create one billion magical moments.  We combine art x engineering to create the most magical paper art cards & gifts.  Featured on Shark Tank in 2015, Lovepop has become one of the top 10 Shark Tank investments with over $300m in lifetime sales ($30m+ annually).  Lovepop consistently ranks in the top Google results for cards online, enjoys 29% national brand awareness in the category, and has helped its customers create over 65 million magical moments (30 million+ units sold).  We live by our four values: engineering, hunger, magic, and connection.  The opportunity ahead of us is large, exciting, and meaningful.  We seek A+ talent to help us become the #1 online card destination in the US.

About the role

As a QA Manager, you are responsible for ensuring the timely delivery of high-quality products that meet customer, quality, and safety standards. You oversee production operations to achieve targets efficiently and cost-effectively. You coordinate and support team leaders to ensure tasks are completed on schedule and in compliance with established processes. You drive continuous improvements in productivity, optimize production costs, and foster a positive work environment that promotes employee engagement and alignment with management goals.

• Own overall factory quality performance, ensuring finished products consistently meet Lovepop’s quality, safety, and customer standards
• Lead and maintain compliance systems including SMETA, ISO (9001), and FSC, ensuring audit readiness at all times
• Establish, document, and continuously improve quality standards, inspection criteria, SOPs, and control plans across all production stages
• Build and operate an effective Quality Planning process for new products, ensuring risks are identified and mitigated before mass production
• Oversee incoming, in-process, and final quality control, ensuring defects are detected early and corrective actions are implemented sustainably
• Drive root cause analysis (5 Why, Fishbone, Pareto, etc.) for quality issues and lead corrective & preventive actions (CAPA)
• Lead, coach, and develop the QA & QC team, including team leaders, inspectors, building strong ownership and problem-solving capability
• Partner closely with Design, NPD, Production, and Procurement to balance creativity, manufacturability, cost, and quality in a high-mix environment
• Define, track, and report quality KPIs (defect rate, rework, scrap, customer complaints, audit findings) to senior leadership
• Promote a quality culture where quality is built into the process, not inspected at the end
• Continuously improve quality performance while supporting low-volume, highly customized production requirements
  

• Bachelor’s degree in Engineering, Quality Management, Industrial Engineering, or a related field
• 5+ years of experience in Quality Management within manufacturing, preferably high-mix / low-volume or design-driven products
• Proven experience leading QA/QC teams in a factory environment
• Hands-on experience with SMETA, ISO systems, and FSC compliance; audit participation or ownership is required
• Strong knowledge of quality tools: SPC,FMEA, Control Plans, Root Cause Analysis
• Experience working closely with Design, NPD, and Production teams during new product launches
• Comfortable working in environments with frequent product changes and variability
• Strong data analysis and reporting skills; able to translate data into clear actions
  

Lovepop Values

Engineering: Curiosity to discover how the world works

Hunger: Desire to take on more than is expected

Magic: Delivering unexpected experiences

Connection: Building relationships with each other

Lovepop Operating Philosophies

A+ talent loves working with A+ talent.  A+ talent delivers 10x outcomes.

Growth mindset.  We believe people develop over time, that capability increases through belief and hard work.  Most increases in productivity come from leveling up and applying more leverage and focus over time rather than by applying more resources or hours.

The team I’m on is more important than the team I lead. From Patrick Lencioni’s “The Advantage”: leaders need to put their working team’s objectives ahead of the objectives of the team they themselves lead for an organization to be effective.

Executive leadership team commitments: We value our time together, Create a safe space, Get everything on the table, Make clean agreements, Set the standard.