TELESTAR LLC

Responsibilities
Provide technical assistance, support users in queries as well as issues related to computer systems, software, hardware, and networking.
Set up the necessary computers, IT devices and ensure they always function well as expected.
Resolve issues including troubleshooting hardware, software, and networking issues.
Support team members in tasks related to IT department and its management.
Maintain computer systems and act as support if any system goes down.
Responsible for PC's, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.).
Maintain user PCs, including upgrades and configuration as needed.
Assist with onboarding of new users.
Keep inventory of all equipment, software, and license users.
Install, configure, and upgrade PC software.
Report to your direct manager as required.

Requirements
Bachelor Degree in related field.
At least 1 year of experience working in IT Helpdesk/Support.
Good knowledge of Local-Area-Networking, Wide-Area-Networking, Virtual Private Network, Firewall, Anti-Virus solution.
Familiar with hardware troubleshooting, repairing and maintaining server, PC, networking equipment, other IT related equipment's (telecom, mobile...).
Ability to learn new technologies/knowledge.
Strictly follow IT processes.
Ability to work with basic shell scripts/programming languages to improve the efficiency of the IT processes/systems.
Have Certificates: MCSA, Office 365, LPI, CCNA is a huge plus.
Be able to communicate in English.
Proactive, friendly, and teamwork oriented, as well as able to work under pressure.

What we offer
Attractive salary based on your performance.
Annual 13th month salary.
Dedication bonus goes up to 40% monthly salary.
Project bonus will be paid twice a year.
Premium healthcare insurance, Annual health checks up.
Breakfast are available at office in early morning and snack in late afternoon.
Team building allowance.
Annual Company team building trip.
Clubs (Football, Badminton, Swimming, Chess, Music band).
Exclusive training programs for all staff in technical, soft skills and process.
English class.
Technical clubs.
Marriage allowance, having newborn baby allowance, bereavement allowance.