TRIKY

Job Purpose

The Senior Engineer, IT Operation is responsible for daily operating IT infrastructure/applications/services, ensuring all services meet SLAs committed to business; deploying and integrating infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.

Key Accountabilities (1)
Main Work

• Perform operational tasks: Monitor, run, and report the daily operation, troubleshoot problems and escalate to L3 in case the actions required are out of domain of L1, L2.
• Understand the monitoring indicators of IT infrastructure/applications/services and hands-on to resolve any abnormalities.
• Coordinate with other functions in the IT infrastructure services to run the operation of the systems, as a basis for the efficient and stable operation of services.
• Execute operation activities following guildlines, procedure, process, and framework.
• Standardize, build, and perform overall IT operation solutions for IT infrastructure, applications and services.
• Coordinate with relevant units to timely recover services/systems, investigate the root cause, propose resolution, and implement the solution.
• Communicate IT incidents internally.
• Responsible for finalizing and communicating the Incident Report.
• Provide L1, L2 support for IT infrastructure services within the defined SLAs, and continuously try to reduce the number of support request.
• Continuously find any opportunity to apply automation on IT operation, minimizing human mistakes to the fullest.
• Apply changes on Production environment, including On Prem and Cloud.
• Deploy and integrate infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.
• Report periodically to the Operation Director.
  
  

Key Accountabilities (2)
Risk Management And Compliance

• Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
• Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.
  
  

Key Accountabilities (3)
Maintain a Stable Operation System

• Daily check on operation outcome and resolve any abnormalities.
• Oversee the maintenance tasks for IT systems (archive, back-up, restore, etc.).
• Proactively propose solutions (scale out, scale up, etc.) to serve the business plan and the system growth.
• Proactively provide statistics on infrastructure resource, transactions, users growth, etc.
• Take over the systems from the Bank's strategic projects to put into operation as defined framework.
• Execute DRP following the defined plan.
• Run end-of-day of operation system (T24, Card, Kondor, DWH, etc. if any).
  
  

Key Relationships - Direct Manager
Operation Director

Key Relationships - Direct Reports
Officers and employees

Key Relationships - Internal Stakeholders
Departments in IT and business

Key Relationships - External Stakeholders
Service Provider Partner

Success Profile - Qualification and Experiences
Qualifications

• Graduated from university majoring in IT or electronics and telecommunications.
  
  

Work Experience

• Have worked in the IT field for at least 5 years.
• At least 5 years of experience in IT Infrastructure/Application/Service operation và monitoring or in large organizations, especially banks.
  
  

Foreign language

• English, according to TCB's regulations in each period.
  
  

Other Requirements

• International Certificate of System.