FireGroup ★ 4.3

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Ho Chi Minh

Full-time

24/02/2025

About Firegroup Technology

FireGroup envisions and strives to shape a world where e-commerce is easy, effective, and sustainable. Since our founding in 2016, we have specialized in providing a comprehensive portfolio of category-leading SaaS products for the global e-commerce market, including online store development, store management, sales & marketing automation, and almost every aspect of running an online business. After almost a decade in the market, we are loved by over 450,000 merchants and enterprises across 175+ countries and highly trusted by our globally renowned partners such as Shopify, BigCommerce, WooCommerce, Google, Meta, Tiktok, and Amazon.

As we continue on our development path, we relentlessly overcome challenges to develop innovative products that comprehensively and effectively solve problems in e-commerce, making online business easy and sustainable for everyone. Together, we aspire to build a future in which FireGroup emerges as a global leader in e-commerce innovation, offering world-class products trusted by industry experts around the world.

Why to build your career with us

• Make your impact globally on hundreds of thousands of merchants’ success
• Develop your skills in a fast-paced and highly competitive SaaS market
• Create and grow continuously among passionate talents with growth mindsets
  
  

Responsibilities

Planning strategic direction for user experience design – UX Strategy:

• Discuss business/product strategies to ensure alignment with long-term objectives (e.g., 1-year, 3-year plans…).
• Develop UX Strategy from a holistic perspective, based on users, market trends, and available human resources, aligned with the Division/company's overall direction.
  
  

UX Research & Feedback Analysis

• Directly work with stakeholders to gather feedback, analyze, and define design goals.
• Analyze key product metrics and user behavior to enhance UX.
• Conduct market research to refine design strategies.
  
  

Process & Design System Optimization: Standardize workflows, improve design processes, and maintain a cohesive UI Kit & Design System.

Cross-functional Collaboration: Work with stakeholders to refine workflows, improve UX processes, and ensure consistency in design execution.

Team Leadership & Development

• Supervise, mentor, and train Product Designers.
• Develop training programs and knowledge-sharing initiatives.
  
  

Qualifications

• 7+ years in Product Design, including 3+ years in leadership roles.
• Proficiency in English as the official language for documentation and communication.
  
  

Professional Knowledge & Skills

• Strong understanding of product design processes following Agile methodology and UX strategy development.
• Expertise in user psychology, behavior analysis, and latest UX research.
• Proficient in UI/interaction design, including design systems & key principles (visibility, consistency, feedback, etc.).
• Expertise in web & mobile app design, keeping up with industry trends.
• Skilled in UX research methods, IA structuring, and usability testing.
• Hands-on with Figma, UI Kit, prototyping tools (Origami, InVision).
• Advanced use of behavior analysis tools (Hotjar, UXCam, Amplitude/GA).
• Strong strategic planning, data-driven decision-making, and market research abilities.
• Preferred experience in SaaS-related products.
  
  

Soft Skills

• Strong leadership, strategic thinking, and problem-solving abilities.
• Excellent communication and cross-functional collaboration skills.
• Ability to mentor, develop training programs, and enhance team performance.
  
  

Job Benefits

We believe that motivation & personality of the employees are the only shortcut to the promotion of the corporate and contributions to the society. We will try our best to create a corporate environment where all employees can realize their dreams and goals.

Featured Benefits Include

• Have opportunity to work with global merchants and join the dynamic, young and friendly project team; stable career path;
• Attractive salary based on skills and experience; 13th month salary & seniority bonus; Employee’s marriage, maternity bonus; Birthday voucher gift;
• Annual salary review;
• PTI Healthcare, annual health check;
• Regular technical seminar & external/ internal training courses;
• Providing free coffee, tea & snack;
• Internal engagement events: Team-building; Town-hall, birthday gift voucher, mid-autumn, new year and kick-off parties, yearly company trip;
• FireGroup Sports Clubs: Running, Football, Badminton, etc;
• Laptop/ PC/ Monitor are provided.
  
  

Contacts

Should you need more information about this job, reach out to us at:

Talent Acquistion team

FireGroup’s Linkedin fanpage