Four Seasons Resort The Nam Hải

About the role

The Guest Experience Agent at Four Four Seasons Resort The Nam Hai plays a vital role in supporting the Guest Experience Team to deliver exceptional, personalized, and memorable experiences for hotel guests. The primary objective of this position is to enhance guest satisfaction and foster long-term loyalty by facilitating seamless interactions, addressing concerns promptly, and ensuring the high quality of amenities, services, and facilities. The Guest Experience Agent collaborates closely with the Front Office Team and Manager on Duty to uphold and exceed the hotel's service standards, contributing to an overall elevated guest experience.

What you will do

• Respond to a wide variety of guest requests by accurately assessing the guest needs and requests.
• Add personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
• Address guest inquiries, concerns, and complaints, finding appropriate solutions and communicating with relevant departments to resolve issues promptly.
• Develop and maintain relationships with VIP guests, offering personalized services and amenities to enhance their experience.
• Monitor guest feedback and online reviews, identifying areas for improvement and implementing strategies to increase guest satisfaction.
• Collaborate with other departments to ensure seamless coordination and communication, ultimately contributing to an outstanding guest experience.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Employee Transportation from/to Danang city

Experience: Experienced in similar position, preferably in the hospitality industry

Skills and Abilities:

• Excellent problem-solving abilities, maintaining composure and professionalism in high-pressure situations.
• Fluency in multiple languages is an asset, as it allows for effective communication with a diverse range of guests.
• Strong interpersonal and communication skills, with a customer-oriented mindset and the ability to lead a team.
• Creativity and attention to the details.
• Knowledge of Opera.

• Application form
• Resume 
• Related Certificate 
• Medical check