Hanoi Family Medical Practice ★ 3.0

We are Family Medical Practice - the largest and oldest foreign, privately-owned, international health care provider in Vietnam. We are seeking Fulltime Receptionist to join our multi-national team of professionals in Hanoi, Vietnam.
This is the job for the Receptionist/Customer Service staff with at least 01 year experience and would like to challenge him/herself in the modern international healthcare service environment and he/she may work by shift during time frame 7:00 to 22:00 (the staff is off 1.5 days per week). The recruited may start working as soon as possible in September 2023.
Responsibilities:
• Greet patients, advice patients of consultation fees, after hour's charges, Public holiday charges & specialist services & charges. Obtain insurance information & any other necessary data, make sure every patient is treated; monitor & ensure an efficient flow of patient in/out including consultation, nurse triage, imaging, lab test, pharmacy and cashier.
• Answer multiple-line phones, emails, use booking online, traditional booking in order to ensure effective use of doctor and patient time, reschedule, cancel appointments, response to patients' questions and provide accurate information when requested. Make sure that patients are provided advance information pertinent to visit (i.e., co-pays due, bringing insurance cards, arriving early for registration/check-in, etc.)
• Inform patients' on-time on any changes of schedule.
• Liaise with doctors, nursing staff, and insurance claims department.
• Translate/ Interpret for doctors and patients when needed.
• Process payment and issue/correct/modify/cancel invoices.
• Explain practice arrangements and requirements for new and existing patients; give new patients the "new patient package".
• Manage requests for home / hotel visits as part of emergency call service, including all relevant information. Deal efficiently in timely manner with emergency situations.
• Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with practice protocol.
• Ensure patients have access to any relevant leaflets & support services in relating to their hospitalization.
• Be the front line of customer service; take initiative to resolve problems of unsatisfied patients in order to enhance the patient experience satisfaction.

Job Requirements:
- Holder of a diploma or equivalent degree.
- Customer relation/interaction background would be an advantage.
- At least 01 year' experience in customer relation/interaction, preferably at Foreign Service companies or in the healthcare/service industry.
Key Capabilities & Skills
- Fluency in English and Vietnamese is a must.
- Excellent communication and interpersonal skills.
- Good problem solving skills and ability to handle conflicts.
- Ability to work well under pressure and work in shift.
- Positive attitude, able to be multi-tasked.
- Well-groomed, pleasant outlook is a plus.

Health care for Employee and the family
14 annual leave/ year
Company provides internal training, compulsory insurances after training period in accordance with t

Ngày Đăng Tuyển
[protected info]
Cấp Bậc
Nhân viên
Ngành Nghề
Hành chánh/Thư ký, Dịch vụ khách hàng, Biên phiên dịch
Lĩnh vực
Dịch vụ Y tế/Chăm sóc sức khỏe
Kỹ Năng
English, Communication, Customer Service Mindset
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh