InterContinental Nha Trang

• People

Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers

Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance

Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently

Recommend or initiate any HR elated actions where needed

Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

• Guest Experience

Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members

Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities

• Responsible Business

Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts

Act as public relations representative to raise awareness of hotel and brand in local community

Drive team member involvement in community organisations, activities and businesses

Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint

Perform other duties as assigned, including manager on duty.

• Financial

Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability

Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty

- Competitive salary and service charge

- Bonus on holidays (New Year, Tet, Independence Day, ...)

- Social Security as per Labor Law

- Duty meal and uniform provided

- Annual Health Check

- Team building and Colleague Events as per IHG's activities

- Special Service Discount to all colleagues

- Three years’ as a previous Director of F&B in a 5 star International hotel chain, working within a globally branded framework.

- Type and level of experience required may vary slightly based on size and complexity of

- Proven track record of guest focus, team development, and financial management

- Must speak English, beneficial if can speak Vietnamese, Korean, Russian or Japanese.