InterContinental Nha Trang

• Control and monitor daily room inventory, including arrivals, departures, stay-overs, out-of-order (OOO), and out-of-service (OOS) rooms.

• Ensure all room statuses are accurately updated in the Property Management System (Opera or equivalent) at all times.

• Coordinate with Housekeeping to prioritize room cleaning based on arrivals, VIPs, groups, and operational requirements.

• Allocate rooms in accordance with guest profiles, preferences, IHG One Rewards status, and operational priorities.

• Support occupancy and revenue optimization in collaboration with Reservations and Revenue Management when required.

2. Front Office Operations Support

• Provide real-time room readiness updates to the Front Desk, particularly during peak check-in and check-out periods.

• Manage room changes, early check-ins, late check-outs, and special room arrangements efficiently and professionally.

• Assist in resolving guest concerns related to room allocation, condition, or readiness, ensuring timely follow-up and service recovery where applicable.

• Issue VAT invoices and coordinate internal communication with Finance as required.

• Maintain and update Front Office SOPs, training records, internal logs, and room control trackers.

• Provide administrative support to the Director of Rooms and Assistant Front Office Manager as assigned.

• Act as a key liaison between Front Office, Housekeeping, Engineering, Reservations, and other operational departments.

• Follow up on maintenance requests, room defects, and OOO/OOS status to ensure timely resolution and minimal guest impact.

• Ensure operational alignment across departments on room priorities and daily operational changes.

3. Timekeeping & Attendance Administration (Cadena & WOT)

• Administer daily timekeeping and attendance tracking for the Front Office department using Cadena and WOT, ensuring accuracy and compliance with payroll timelines.

• Monitor team members’ working hours, shift schedules, days off, overtime, and compensatory leave in line with approved rosters.

• Coordinate with the Front Office Manager and Human Resources to verify, reconcile, and adjust attendance records as required.

• Ensure adherence to hotel policies, local labor regulations, and payroll cut-off deadlines.

• Maintain accurate attendance records, reports, and supporting documentation for audit and compliance purposes.

- Bonus on holidays (New Year, Tet, Independence Day, ...)

- Social Security as per Labor Law

- Duty meal and uniform provided

- Annual Health Check

- Team building and Colleague Events as per IHG's activities

- Special Service Discount to all colleagues

• Minimum 1–2 years’ experience in Front Office operations; room control experience is an advantage.

• Strong working knowledge of Opera PMS or equivalent systems.

• Good command of English; additional languages are an advantage.

• Proficient in Microsoft Office and hotel systems.

• Ability to work flexible shifts, including weekends and public holidays as required.