InterContinental Nha Trang

 Create guest satisfaction through a pleasing personality, effective communication skills and should be first to greet the guest as per time of the day

 Maintain good knowledge of the city routes locations and hotel facilities

 Maintain knowledge of flight timings and assist guest in handling and loading baggage whenever required

 Maintain a high standard of personal hygiene and be well groomed and well dressed at all times

 Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance

 Assist in valet parking when not assigned any duty

 Maintain detailed knowledge of facilities and services of the hotel and use this knowledge to promote the hotel to guests

 Keep abreast of activities in your city which may affect driving times or routes and relay this to management

 Responsible for the upkeep and cleanliness of the car used for guest transfer and assist with maintaining vehicles to hotel presentation standards

 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

 Ensure all InterContinental Concierge Standard Operating Proceedures (SOPs) are consistently applied.

 At all times act as an ambassador for the hotel and for the InterContinental brand.

 Performs other duties as may be assigned by the Rooms Division Manager

- Bonus on holidays (New Year, Tet, Independence Day, ...)

- Social Security as per Labor Law

- Duty meal and uniform provided

- Annual Health Check

- Team building and Colleague Events as per IHG's activities

- Special Service Discount to all colleagues

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Able to read and write English

• Valid driver’s license required for Hotel van and car.

Qualifications –

• High School.

Experience –

• 1 year experience in guest service or as a driver.