Khách Sạn Apricot Hotel Hà Nội

Obtain necessary approvals to process orders.

Process orders into the Point of Sale system accurately.

Total the guest check notating applicable approval codes (hotel charge, credit card, cash, etc…)

Notify management of any guest complaints.

Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies to include but not limited to health and safety.

Effective problem solving skills to include the ability to collaborate with others.

Become familiar with hotel services in order to answer questions and provide guest assistances.

Vocational School Certificate is required.

One-year previous customer service related experience required.

Must be able to perform basic mathematical computations.

Must be able to pass a math test.

Must be able to write legibly, complete detailed paperwork and use a computer for extended periods of time.

Must be able to initiate and engage in conversation in a professional and friendly manner.

Ability to learn the menu, point of sale system and day-to-day procedures.

Must be able to work any shift any day.

Previous hospitality experience preferred.

Microsoft Office knowledge required.

Must present a well-groomed appearance.

Strong computer skills.

Ability to communicate fluently in the local language of the workplace both verbally and nonverbally.Bi-lingual is encouraged.