Dolce By Wyndham Hanoi Golden Lake

• Sell the Wyndham Hotels Group products and services using up-selling and suggestive selling techniques.
  
• Promote the Hotel’s (and WYNDHAM generally) products and services.
• Maintain a high level of product and service knowledge about all WYNDHAM Hotels in your region.
• Develop and maintain a regular pattern of sales calls.
• Prepare and execute action plans which increase reservation sales and associated business.
• Record and process reservations made by phone/fax/email.
• Accept wait list reservations.
• Process amendments to reservations such as extensions, early departures, etc.
• Manage “no show” reservations by investigation and recording of same.
• Record special billing arrangements for groups and conventions.
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
• Maintain knowledge of special rates/ offers/ promotions.
• Monitor reservation levels and inform Managers of current and future occupancy rates.
• Prepare reports as requested (i.e. to travel agents, business houses etc.).
• Prepare reservation sales reports.
• Complete other tasks which assigned by the leader.

• Competative salary package
• International & professional working environment at 5 - star hotel
• Duty meal at staff canteen
• Uniform and laundry service are available
• Others benefits following group's standards
• Others according to Labour Law

• Good communication skills.
  
• Problem solving and organizational abilities.
• Proficient in the use of computer.
• Able to read and write English.
• Sweet and caressing voice is required.
• High School or Vocational Certificate in Hotel Management, Business Administration, or related field.
• 1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.

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