Mövenpick Hotel Hanoi

• Be familiar with all menu items, their garnishes, contents and preparation methods; relay the information to guests in a polite and concise way when requested.

• Uncover and present food to ensure that all items are correctly received.

• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.

• Handle guests’ complaints and comments tactfully and efficiently, make effective service recovery if necessary.

• Answer telephone calls according to company’s standards and coordinate all food and beverage orders with the service team.

• Check the back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations.

• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests.

• Assist in staff’s development, counselling and resolving staff conflict.

• Be aware of the procedure concerning hotel fire and life safety/emergency procedures.

• Assist Food & Beverage Outlets in their operations within peak times when needed.

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Accor Sustainability

• Certificate in Food & Beverage will be an advantage

• Minimum 2 years of relevant experience in a similar capacity

• Excellent reading, writing and oral proficiency in English and Vietnamese language

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work well in stressful & high-pressure situations

- Gửi hồ sơ trực tiếp trên trang web Hoteljob

- Điền mẫu đơn ứng tuyển tại phòng Nhân Sự: Khách sạn Mövenpick – 83A Lý Thường Kiệt, Hoàn Kiếm, Hà Nội

- Mọi chi tiết xin vui lòng liên hệ với Phòng Nhân sự (024.38222800 – Máy lẻ 6503) trong giờ hành chính từ thứ 2 đến thứ 6 hàng tuần