RiverTown Hoi An Resort - Spa

• Deliver operation and execution for e-Commerce business of all FnB categories under direction of eBusiness Manager by brand by partners, including growth strategy, strategic shopper marketing plan, optimized ecommerce media, CRM plan, portfolio management, promotion gift management, content building, monitoring, budget/investment planning & control. FnB eBusiness works directly with ePartner on the Marketing Planning and execution while the sales operation is led by NiM eCommerce Team. Strengthen relationship with external online customers:
- Based on JBP, breakdown into monthly Marketing & Campaign calendar by brands and by customer to avoid customers' conflict, strenthen dashboard from sell-in and sell-out. Optimize and tracking of investment mapping with Sales target.
- Ensure healthy metrics for online sales: traffic, %CR, offtake trend, ROAS & guided GMV from paid media...
- Lead Ecommerce Campaign & Merchandising Planning and execution.
- Lead Co-brand and partnership management to access potential matching target audience and extra value exchange .
- Ensure digital shelf & new initiatives update: SIS management, E-content, product page, landing page, thumbnail...
• Internal collaboration with Brand team, Finance controller, Demand planning, Sales team, Channel development team:
- Co-Lead to build, consolidate, incoporate FY Marketing & Ecommerce campaign with brand campaign calendar from BU to ensure offtake grow inline with Bu strategy
- Co-Lead marketing solutions & Meta ads, Google performance ads: paid search, organic search (eRetailer Search), livestream, social activities, KOL affliate, publisher affliate,...
- Monthly detailed SKU sales booking with sales team based on latest update campaign calendar
- Commercial plan for gift with purchase and on-top gift scheme: campaign and BAU
- Annual planning source of growth for Online channels
• Working with agencies and enablers for:
- Brief media based on EC target progress & campaign calendar, ensure optimize CPC and ROAS and to deliver with JBP commitment for platforms
- Quarterly catch up with Meta and Google for system update, new initiatives and cascade to media agency
- Quarterly, H1, H2, AOP review with media agency
- Find room to optimize and scale up efficiency media via market intelligence tools
• With the support of local research, insight data from ePartners to develop deeper online consumer and shopper understanding for Nutrition Category.
• Leverage this understanding to develop impactful media and ecommerce strategies to deliver the desired KPIs.
• Ensure activities will comply to FTSE4Good , WHO-Code, Nestlé policies and Instructions and local legislation in the context of delivering objectives by self/entire team.