RiverTown Hoi An Resort - Spa

Mô tả Công việc

JOB SUMMARY

• This position is responsible for developing, maintaining and expanding MSC’s Chinese - speaking customer base in Vietnam by promoting MSC’s services as a brand, executing MSC’s business plan, providing strong customer services to clients.
• This role involves understanding customer needs, offering suitable shipping solutions, and ensuring a seamless sales process.

KEY RESPONSIBILITIES

• Canvass cargo for all trade to achieve target lifting via telemarketing and daily sales visit.
• Manage and develop MSC clients.
• Do market research and update to Chinese Sales Manager.
• Establish good relationship with shippers to provide info to Trade Coordinator to update to account owner, gain OCA biz + selling VAS.
• Maintain accurate records of customer interactions and sales activities in the CRM system.
• Collaborate with the sales team to develop and implement effective sales plans
• Attend regular sales meetings to align with team goals and objectives.

KEY PERFORMANCE INDICATORS / MEASURES

• Lifting Volume
• Sales Visits
• Client Promotion
• VAS Product Sales

Yêu Cầu Công Việc

• Bachelor’s degree.
• Minimum of 2 years of experience in outbound sales or a related field, preferably in the shipping or logistics industry.
• Good in Chinese and English, both written and spoken.
• Good communication and interpersonal skills.
• Good problem-solving abilities and a customer-centric approach.
• Ability to work independently and as part of a team.
• High level of motivation and a results-driven mindset.
• Ability to use Word, Excel, PowerPoint, Outlook.