The Secret Côn Đảo

* GENERAL PURPOSE
Food & Beverage Supervisors oversee all restaurant operations to ensure that restaurants run smoothly. Responsible for establishing rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. Also to handle daily team member relations and encourage problem solving by team members through proper training and empowerment. Additionally, training and supervising restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints.
* MAIN DUTIES
- To check and supervise all operations of the restaurant before opening hours in order to immediately fix any problem for the best quality service.
- To be responsible for following up, directing, supervising and supporting staff to well perform customer service tasks, introduce food and beverage, ensure the quality and standards of service.
- To regularly check, follow up the quality and quantity of food, food delivered from kitchen, bar to guests.
- Assist in processing the daily cash sheets in conjunction with another supervisor, captain and manager.
- Work with other departments to supervise all aspects of stock deliveries and accurate and updated data records.
- Support other supervisors and F&B Attendant at peak times, reviewing customer surveys to develop and implement ways to improve customer service.
- Resolving customer complaints in a professional manner.
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
- Checking in on dining customers to enquire about food quality and service.
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
* Salary and Allowances/Lương và các chế độ khác
- Full Salary & monthly Service Charge in probation period./100% Lương và tiền dịch vụ trong thời gian thử việc
- Monthly meal allowance./Phụ cấp tiền ăn hàng tháng
- Support to relocation allowance by ranks./Hỗ trợ chi phí nhận việc.
- Home Visit allowance/Phụ cấp về thăm nhà.
* Benefits/Các chế độ Phúc lợi
- Supported housing staff with full amenities and entertainment area./Hỗ trợ nhà ở nhân viên với đầy đủ trang thiết bị
- Support shuttle bus to Hotel./Xe đưa đón nhân viên
- Support for 2 meals during the work shift./Hỗ trợ 2 bữa ăn trong ca làm việc.
- Uniforms are provided according to Hotel standards./Được cung cấp đồng phục làm việc.
International working environment, join courses of Hotel Standard/Môi trường làm việc quốc tế và được tham gia các khóa học theo tiêu
chuẩn Khách sạn.
3. Insurance policy/Chính sách bảo hiểm
- Insurance according to the provisions of Labour law/Được đóng bảo hiểm dựa theo quy định của luật lao động.
- 24/7 accident insurance/Bảo hiểm tai nạn 24/7