COMPANY OVERVIEW 

We are TAPTAP Vietnam — a tech company building Vietnam’s next-generation loyalty infrastructure platform, trusted by over 400 leading brands across banking, retail, FMCG, and F&B. 

Evolving from a pioneer coalition loyalty app, TAPTAP now empowers businesses with a SaaS- and AI-driven loyalty enabler that helps brands design, launch, and scale customer engagement programs with measurable ROI. Our mission is to help businesses build deeper, longer-lasting customer relationships through technology, data, and intelligent automation. 

Our platform offers modular loyalty solutions including earn & burn engines, gamification, voucher management, customer segmentation, omnichannel communication, and analytics, supported by AI-powered engines for recommendation, location intelligence, and churn prediction. In parallel, TAPTAP continues to operate its consumer app as a showcase of real engagement, data, and proven GMV impact—particularly within the QSR ecosystem. 

At TAPTAP, we partner with enterprises and growing businesses to transform loyalty from a cost center into a scalable, recurring growth engine. By combining technology, creativity, and deep local market insight, we help brands unlock the full value of customer loyalty across both offline and online channels. 

ROLE OVERVIEW: 

The Business Analyst will work on white-label and outsourced SaaS software projects, acting as a key bridge between business stakeholders, technical teams, and TAPTAP’s clients. This role is responsible for driving projects from requirements through delivery, ensuring solutions meet both business objectives and technical standards. 

You will collaborate closely with banking and enterprise stakeholders, as well as cross-functional internal teams, to deliver high-quality digital banking, loyalty, and customer engagement solutions. This is a highly collaborative, results-driven role that requires strong communication skills, proactive risk management, and hands-on problem-solving throughout the project lifecycle. 

And his/her responsibilities:    

• Lead and manage business analysis activities for SaaS, banking, and loyalty projects, ensuring clear alignment between business needs and technical delivery. 
• Collaborate with internal teams and external stakeholders to elicit, analyze, validate, and document business requirements. 
• Translate business requirements into structured deliverables including BRD, User Stories, and Acceptance Criteria. 
• Develop and maintain business process models (BPMN), workflows, system flows, and integration diagrams. 
• Create wireframes, mockups, and business flow diagrams using tools such as Visio, Draw.io, or Visily. 
• Prepare and maintain API integration documentation; perform basic API validation and testing using Postman. 
• Manage requirements, tasks, and project progress using Jira and Confluence. 
• Work closely with product, engineering, QA, and delivery teams in an Agile/Scrum environment across the full software development lifecycle. 
• Support UAT planning and execution, conduct user training, and assist with go-live and post-launch activities. 
• Create, maintain, and own user manuals, operational guides, and project documentation. 

Preferred Domain Expertise 

• Proven experience as a Business Analyst on SaaS or enterprise software projects, with the ability to independently manage project scope and delivery. 
• Strong background in digital banking, fintech, or financial services product implementation. 
• Experience working with loyalty platforms, rewards systems, or customer engagement solutions. 
• Solid understanding of system integrations, including APIs, CRM, CDP, and Core Banking systems. 
• Experience with data reconciliation and data consistency across multiple integrated systems. 
• Familiarity with Agile/Scrum delivery models in multi-stakeholder environments. 

WE OFFER : 

An opportunity to work with a pragmatic tech startup that values early break-even and the willingness to build and customize solutions that truly solve client and customer's problems. 

• Full 100% gross salary during the probation period 
• After probation: 
• Healthcare Insurance for employee 
• 12 days of annual leave and 3 days of sick leave per year 
• Compulsory insurance contribution based on current law 
• Other benefits in accordance with Vietnamese labour law 

Beyond this, we provide: 

• Working equipment (Laptop, Monitor…) 
• Motorcycle parking fee coverage 
• Training and sharing sessions among teams 
• Monthly gatherings and engagement activities for special occasions (Christmas, New Year, Women’s Day, etc.) 
• Snacks, tea, and coffee available at the office 

OUR PROCESS: 

Interview Process: 2 rounds 

For application, please contact [email protected] or +84 (28) 3820-8664. Next steps:  

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process