Novotel Hotels

• Type reports, memos and correspondences including those of confidential nature for the operations and administrative functions and maintain files accordingly.
• Liaise with all other outlets (including F&B Admin, accounting, purchasing, front office etc) for and on behalf of the Executive Chef).
• Liaise with the concerned parties.
• Receive and screen office calls and visitors, schedule and set up appointments.
• Keep the Executive Chef informed of VIPs, groups and other guest arrivals, hotel events and of other matters which concerns him/her.
• Dispatches and shares information as and when required with all culinary departments about guests preferences.
• See to the cleanliness and maintenance of equipment in the Chef office.
• When and if necessary, handles all reservation for outlets and acts as central reservation desks. This includes also group reservations.
• Liaise with Culinary related suppliers.
• Assists the Culinary outlet team in peak and idle times when and if required.
• Works with Chefs, HR and  Managers to ensure proper and on time submission and approval of all attendance reports, leave forms ( annual, sick, etc ) for the payroll system as well as performance appraisal for the whole Kitchen Team.
• Recycles where ever possible and enforces cost saving measures in the administrative office.
• Keep the waste factor in the hotel at a minimal level.
• Aware of and adhere to the Fire, Life and Safety standards of the hotel and ensuring to report any risks to Management.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel’s requirements.
• Always show a positive attitude
• Recognize regular guests and their preferences
• WOW guests as often as possible
• Observe daily conditions of all physical facilities and equipment in the administrative office as well as kitchen
• Makes recommendations for corrections and improvements as needed
• Preparation of Purchase requests and follow up with supplier for the date of arrival.
• To maintain professional confidentiality and never disclose company secrets.
• Interprets between local and foreign chef
• Translate & proofread menu & other documents bilingually when required
• Maintain the strictest confidentiality at all times on all matters
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
• May assist with other duties as assigned by management

Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality.

• Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
• Communicate effectively with guests, co-workers and the manager.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
• At all times projects a favourable image of the Hotel to the public.
• Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
• Attends work on time as scheduled.
• Follows safety and security rules and procedures

• Competitive salary and benefit package
• Learning and development within Radisson Hotels Group
• Internal Careers Advancement
• Company shuttle bus 
• Uniform & duty meals

• Previous secretarial experience in a fast-paced environment
• Diploma or Bachelor’s degree preferred
• Excellent verbal and written communication skills
• Excellent administration and IT skills
• Committed to delivering a high level of customer service, both internally and externally
• Flexibility to respond to a range of different work situations
• Ability to work under pressure