Novotel Hotels

• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis

• Deliver food & beverage services in accordance to departmental standards and procedures

• Ensure that all food & beverage are served according to service standard

• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full

• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management

• Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management

• Assist other Food & Beverage outlets with their operations during peak times or when required

Benefits

• Competitive salary & service charge

• 12 annual leave/ year, 1 day leaves of birthday 

• Working 9 hours/ day, 5 days/ week

• Social insurance, medical insurance, unemployment insurance

• 24/7 health care and accident insurance during the term of hotel contract

• Annual staff outing

• Accor Training & Career Development

• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)

• Ability to spot and resolve problems efficiently

• Up to date with food and beverages trends and best practices

• Guest-oriented and service-minded

• Degree in food service management or related field

• Must have basic English skill

Email: nhi.phamnguyenhai(a còng)accor.com