Mô tả Công việc Engage with customers via phone, email, and social media platforms (such as Facebook). Listen attentively to their inquiries, concerns, and feedback. Provide accurate information and personalized assistance to enhance their overall experience. Act as a knowledgeable point of contact for customers, guiding them in using our services effectively. Explain the features, benefits, and value propositions of our offerings. Regularly update and supplement customer information. Collaborate with the technical support department to enhance new service packages and make necessary modifications to existing ones. Monitor fees, promptly address complaints, and handle cancellations. Keep track of customer feedback and report any issues for timely resolution. Initiate proactive outreach to gather feedback from customers. Call clients in person when necessary to understand their needs and preferences. Establish and nurture strong customer relationships. Continuously monitor customer situations and provide timely advice and support. Engage with customers via phone, email, and social media platforms (such as Facebook). Listen attentively to their inquiries, concerns, and feedback. Provide accurate information and personalized assistance to enhance their overall experience. Act as a knowledgeable point of contact for customers, guiding them in using our services effectively. Explain the features, benefits, and value propositions of our offerings. Regularly update and supplement customer information. Collaborate with the technical support department to enhance new service packages and make necessary modifications to existing ones. Monitor fees, promptly address complaints, and handle cancellations. Keep track of customer feedback and report any issues for timely resolution. Initiate proactive outreach to gather feedback from customers. Call clients in person when necessary to understand their needs and preferences. Establish and nurture strong customer relationships. Continuously monitor customer situations and provide timely advice and support.Yêu Cầu Công Việc Age range: From 22 years old and above. Good English communication skills are an strong advantage. (English level Ielt 6.0- 6.5 or equivalent) Basic knowledge of marketing Proficient computer and internet skills, understanding of social media and e-commerce. Strong communication skills, fluent, articulate, confident, without stuttering, hesitation, and without a strong local accent. Creative thinking, good listener, regularly keeping up with social trends and customer psychology. Due to the nature of night shift work, the ability to manage hours and workload to maintain physical and mental health during night shifts is necessary. Working Hours: Monday - Friday (from 21:30 to 05:30) and Saturday (online)Laptop Chế độ bảo hiểm Du Lịch Phụ cấp Du lịch nước ngoài Đồng phục Chế độ thưởng Chăm sóc sức khỏe Đào tạo Tăng lương Phụ cấp thâm niên Nghỉ phép năm CLB thể thao
Công Ty Cổ Phần Phần Mềm Vietis - VietIS Software Corporation, một starup về gia công phần mềm, chủ yếu chú trọng đến thị trường ICT Nhật Bản. Chúng tôi là một starup về gia công phần mềm, chủ yếu chú trọng đến thị trường ICT Nhật Bản. Hiện nay, chúng tôi đã thu hút và đóng góp một số lượng lớn các nhà phát triển, trưởng nhóm, trưởng nhóm kỹ thuật và quản lý dự án với kinh nghiệm làm việc lâu năm với các khách hàng Nhật Bản như: Honda, NEC, Fujitsu, JBS, Hoya, ... Chúng tôi hy vọng sẽ xây dựng thành công một trong những tập đoàn công nghệ thông tin hàng đầu ở Việt Nam với sự tập hợp hàng ngàn kỹ sư phần mềm.