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Mô tả công việc
• Be responsible for saving hotel asset/ energy/ water/ chemical and propose the saving ideas to management.
• Understand departments and hotel’s product, and upsell to the guest, or recommend hotel products to the guest.
• Report Lost and Found immediately to Security.
• Be responsible in keeping our property safe and secure.
• Preserve ingredients and food in good conditions in order to keep cost in line.
• Monitor food and operating costs and controls these by reducing waste.
People:
• Perform/ behave as per IHG Winning Ways to other colleagues within your department and toward other departments
• Perform/ behave as per IHG leadership competencies
• Work with Superior and Human Resources on manpower planning and management needs
• Identify training need, propose training plan, and conduct the training
• Conduct shift briefings, department meeting to ensure hotel activities and operational requirements are known
• Observe staff’s performance, give constructive feedback when need it.
• Coach and develop staff
• Work with Superior and Human Resources on disciplinary action for poor performance or any conflict among staff
• Able to help other section within Repair & Maintenance whenever required by the supervisors.
• Demonstrate cooperation and trust with colleagues, supervisor and across department.
• Able to work under pressure during busy times.
• Respond positively to changes in the workplace.
Guest experience:
• Perform Brand’s Services behaviours in daily operation basic towards the guests
• Ensure consistency service within the department
• Sharing guest feedback to the team
• Manage all requests made by guests, or special request from guest that your staff reported to you
• Maintain a level of broader knowledge which enables you to handle minor problems in all fields of the department.
• Ensure complaint and requests are handled with the aim of exceeding guest expectations.
• Open to new ideas and willing to make changes in improving customer satisfaction.
Responsible business:
• Be responsible in keeping our property safe and secure
• Be responsible in protecting the inviroment such as the trees, the sea, and special species
• Understand and ensure your staff understanding IHG Brand Standard related to your department
• Recommended changes to these standards
• Open and close the shift, ensure effective shift hand over
• Co-ordinate special projects as required, such as…
• Rotate the roles (cross training) within department when required
• Perform any other duties which may be assigned by the management from time to time.
• Implement and carry out maintenance program in accordance with established timeframes
• Assist with the implementation of the resort’s preventative maintenance system and repair log system
• Attend to all types of repair and maintenance work in the resort premises, including any new additions / extensions to the Resort or any other properties.
• Ensure that appropriate files are maintained and resources kept for future reference
• Complete daily reports outlining work undertaken for the day.
• Under-takes repairs and maintenance of kitchen Equipment and maintain when required.
• Maintain proper condition of all equipment and work areas
• Understand & follow the Escap Work Order System and Preventative Maintenance System
• Be aware of the Resorts Environmental Program and carry out duties in your day to day job tasks bearing this in mind.
• General building minor maintenance repairs.
• Assist the Assistant Chief Engineer/Chief Engineer to set up the Preventive Maintenance System and run same.
• Shift inspection and rectification.
• Complete work orders as requested by the Chief Engineer/Assistant Chief Engineer to meet customer requirements.
• Demonstrate flexibility in changing the work schedule in line of guest priorities.
• Carry pager and respond to requests from other departments regarding minor maintenance issues throughout the day.
• Conduct lighting checks to ensure all lightings are in working order.
Quyền lợi được hưởng
- 100% salary & service charge in 2 months of probation
- Mandatory insurances in accordance with Vietnamese Law
- Accidental insurance 24/24
- Annual leave from 14 days, 2 days off per week
- Provided uniform, duty meal and transportation
- Shared accommodation (applied for non Danang residents)
- HealthCare insurances for loyalty team members
- IHG brand standard training
- Other benefits as per the company/ IHG policies
Yêu cầu công việc
Required Skills
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to speak, read and write English
- Good communication and writing skills
- Proficient in computer operation.
- Problem solving, reasoning, motivating, organizational and training abilities
Qualifications
• Certificate from Technical school or similar capacity
• Some knowledge in English
Experience
• At least 2 years experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
• Prefer experience in similar capacity
Yêu cầu hồ sơ
![Công ty cổ phần Tập đoàn Thái Bình Dương (Pacific) Công ty cổ phần Tập đoàn Thái Bình Dương (Pacific)](https://1900.com.vn/storage/uploads/companies/logo/27/tai-xuong-9-1694534299.png)
Công ty cổ phần Tập đoàn Thái Bình Dương được thành lập ngày 04 tháng 7 năm 2001. Lĩnh vực đầu tư, kinh doanh chính bao gồm: Công nghiệp, Tổng thầu và Bất động sản. Quy mô hoạt động đầu tư, kinh doanh của Tập đoàn được phát triển trên cả ba miền Bắc, Trung, Nam và một số nước trong khu vực, với gần 20 doanh nghiệp thành viên và đơn vị có vốn góp.
Với những kết quả trong sản xuất kinh doanh, kết nối đầu tư và công tác an sinh xã hội, hai lần vào các năm 2011 và 2016, Tập đoàn đã được Nhà nước tặng thưởng Huân chương Lao động hạng Ba.
Tôn chỉ và mục đích hoạt động của Công ty là phát triển bền vững, mang lại nhiều hơn, nhiều hơn nữa những Giá trị đích thực cho hôm nay và ngày mai.
Một số dự án tiêu biểu của Tập đoàn:
- Dự án công nghiệp: Cảng quốc tế Vĩnh Tân, Nhà máy Nhiệt điện Vĩnh Tân 3 (BOT), Nhà máy Nhiệt điện Sơn Mỹ 1 (BOT), Nhà máy Điện gió Thái Hòa, Nhà máy Điện mặt trời Thái Phong.
- Dự án EPC: Nhà máy Nhiệt điện Vĩnh Tân 4, Nhà máy Nhiệt điện Vĩnh Tân 4 mở rộng.
- Dự án bất động sản: Tổ hợp dịch vụ thương mại và nhà ở cao cấp Thái Bình Dương, Khu du lịch văn hóa và nghỉ dưỡng Lạc Thủy, Tuyến cáp treo Hương Bình.
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