Concentrix Service Vietnam

Mô tả Công việc

The Sales Representative’s mission is to develop sales turnover in its territory. He/she is also in charge of providing support to the GM activities regarding sales and business development

1. Commercial support:

- Manage and develop client’s portfolio.

- Being proactive by offering innovative solutions to clients

- Development skills for the management of existing accounts

- Organization and follow-up of training (Mooc, training program, briefing etc.)

- Participation and organization of events and customer training (conventions, product launches, inaugurations, etc.).

- Feed and follow the CRM (Microsoft Dynamics) and follow the KPIs

- Prospecting missions: identifying potential clients

- Managing the entire sales process from securing a first meeting to signing contracts

- Customers Follow-up and prospect requests:

- Phone call support

- Sending documentation and information

- Preparation of quotations, follow-up of orders

- Processing, monitoring and analysis of orders from professional customers

- Follow-up of customer payments and reminders

2. After-sales services:

- Control the correct application of contractual commercial conditions

- Answering customer complaints

- Coordinate the follow-up actions to be implemented following the conclusions of the Quality department in the context of customer complaints

Yêu Cầu Công Việc

1. Core Competencies:

- Commercial mindset

- Result and customer oriented

- Strong competitive attitude

- Be responsible, trustworthy and hardworking

2. Skills:

- Problem solving skills

- Good communication skill

- Analytical skills

- Excellent interpersonal skills, rigor, sense of organization and proactive

- Hands on computer knowledge of MS office

3. Knowledge & Qualificaion

- College degree or higher.

- At least 2-5 years of experience in a similar position in retail chains.

- Know how to use accounting software, proficient in Excel and other Microsoft functions