Concentrix Service Vietnam

Mô tả Công việc

- Respond to inbound sales inquiries

- Understand customer needs and recommend appropriate shipping solutions

- Maintain a high level of product knowledge to effectively address customer questions and concerns

- Coordinate closely with POLs to push for more import volumes

- Follow up with potential sales leads to nurture relationships and close sales

- Achieve and exceed target lifting goals through telemarketing and daily sales visits

- Maintain accurate records of customer interactions and sales activities in the CRM system

- Collaborate with the sales team to develop and implement effective sales plans

- Update the market situation to Inbound Supervisor / Manager to identify trends, competitor activities, and potential opportunities

- Attend regular sales meetings to align with team goals and objectives

Yêu Cầu Công Việc

Key Qualifications & Skills

- Bachelor’s degree minimum of 2 years of experience in inbound sales or a related field, preferably in the shipping or logistics industry

- Good in English, both written and spoken

- Good communication and interpersonal skills

- Good problem-solving abilities and a customer-centric approach

- Ability to work independently and as part of a team

- High level of motivation and a results-driven mindset

- Ability to use Word, Excel, PowerPoint, Outlook

Key Performance Indicators / Measures

- Import lifting

- Sales visits

- Client promotion

- VAS product sales