Mô tả công việc
• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
• Take food and beverage orders according to guest’s requirements and preferences
• Deliver food & beverage services in accordance to departmental standards and procedures
• Ensure that all food & beverage are served according to service standard
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Try to remember individual patron’s names and their preferences to extend a personalized service
• Apply necessary precautions with regards to the hotel food safety and hygiene standards
• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
• Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
• Assist other Food & Beverage outlets with their operations during peak times or when required
Quyền lợi được hưởng
Salary + service charge
Hotel's uniform
Free parking
Hotel's meal
Annual outing
Accor's training courses
Yêu cầu công việc
- Diploma in Hotel Management, Food & Beverage, or related field
- Good reading, writing and oral proficiency in English language
- Minimum 2 years of relevant experience in a similar capacity
- Working knowledge of MS Excel, Word, & PowerPoint
Yêu cầu hồ sơ
Hotline: 028 3520 4896
BNGROUP là tập đoàn đa ngành nghề gồm các công ty thành viên hoạt động trong nhiều lĩnh vực khác nhau như: Trung tâm hội nghị tiệc cưới Forevermark Hồ Tây, hệ thống nhà hàng Mỳ & Pizza tươi Pasta Danza, Công ty vận tải Thành Đạt Express....