GEMCOMMERCE

You'll do
Spanish Customer Support (40%):
Instruction and educate customers to help them get familiar with the product.
Communicate with customers to support case by case to figure out any problem while using GemPages
Provide customers with more knowledge to find further information to become better users of the product.
Strategic partnership management (50%):
Build and maintain strong relationships with a group of customers, partners, and networks assigned by BOD to collaborate, obtain information, promote referrals, get things done, and solve problems
Assist in organizing and coordinating partnership activities such as events, conferences, off-site meetings,...
Offering insights about the market and customers in decision-making processes.
Collaborate with the marketing team to interact with customers and potential partners via social network channels
Administration (10%):
Manage complex calendars to support the CEO's schedule
Conduct research and compile information as needed for projects, presentations, or meetings.
Prepare and edit documents, presentations, and reportsYou have...
Bachelor's degree preferred
Fluent in Spanish
Good communication in English (equivalent to IELTS 6.5)
+2 years' work experience as an Account Management, partnership, customer support,...or similar role
Excellent MS Office knowledge
Outstanding organizational and time management skill
Flexibility and adaptability to changing priorities and responsibilities.
Attention to detail and high level of accuracy in all workWe offer
Salary range: Negotiate
Performance review and competency evaluation: 2 times per year.
Lunch meal + Parking fees provided.
Annual performance bonus & 13th - month salary: up to 3-month salary (based on your devotion and business efficiency)
Holiday bonus & Company trip
Remote working days: 12 days per year
Annual leaves: 12 days per year
Treatment: annual health check-up at top clinic in VN, weekly shoulder massage treatment, monthly team bonding, annual company trip,...
Training program: ensure to cover product training for all newbie and other training programs according to the Company's policy
Why you'll love working here
Learn product-thinking and customer-centric mindset.
Collaborative and supportive environment
Young and passionate colleagues
Professional and creative office view
Clear & Scientific Agile Framework on the whole company workflow & culture.
Join a dynamic team to design and develop high-performance E-commerce products. Take on ambitious and challenging objectives by contributing to groundbreaking business models in the market.
Flexible working time:
Morning: 8:00 am -12:00 pm (check in from 8:00 am to 8:45 am)
Afternoon: 1:00 pm - 5:45 pm (check out from 5:00 pm to 5:45 pm)