Gene Friend

ABOUT THE JOB:

The roles and responsibilities of the Client Advisor include but are not limited to:

1. Sales and Customer Experience:

- Strive to meet and exceed personal and team sales targets and KPI’s.

- Initiate and leverage sales opportunities with existing and prospective customers by deliver excellence in customer experience.

- Build and nurture long-term relationships with prospective customers.

- Support all group’s initiatives as they relate to product launches, customer experience and selling.

2. Store Operations:

- Follow all the guidelines from the brand and company to operate the boutique smoothly to meet all criteria of aesthetics and safety.

- Ensure the best condition of all fixture and furniture in the boutique.

- Perform opening and closing store duties as needed.

- Participate in regular inventory counts and in necessary supply stocking/restocking.

3. Visual Merchandising

- Assist in maintaining visual standards with direction from brands and management.

4. Personal development:

- Develop strong product knowledge, soft skills as well as company history, information and news knowledge by attending training by brands, company & self-learning to generate knowledge about each brand specificities, strengths and weaknesses. Stay certified with all new brand knowledge.

- Continuously develop product and sales acumen to become the authority. Know the in’s and the out’s of product offerings, optional packages, and the latest technologies.

- Develop knowledge in current industry trends and other relevant fields - Gastronomy, Art & Music, Giftings and other lifestyle aspects.

- Continuously update knowledge about customers profile of each brand to better understand their behavior and habits.

5. Team-effort duties:

- Partner with the team to achieve sales targets.

- Maintain open, professional and ongoing communications with boutique management and colleagues.

- Serve as a positive role model and represent S&S appropriately at all times.

- Participate in the training of new colleagues (product knowledge, boutique procedures, company policies, etc.)

- Adhere to and uphold all S&S Group core values, policies and procedures.

- Contribute to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the quality of work and services; helping others accomplish related job results as and where needed.

- Other tasks and responsibilities assigned to the Employee by the Company which may be adjusted from time to time.

Aspirational and dynamic working culture, always striving for top quality standard.

- Opportunities to progress swiftly upwards corresponding to the fast-growing pace of the group and the industry.

- Continuous learning and development opportunities.

- Opportunities to attend training trips and/or brand’s events globally.

- Top quality products and applications for work: Office 365 Suite, SAP, Salesforce, and KPMG consulting services.

- 5-working-day scheme for both retail and back-office colleagues.

- Competitive salary, commission and performance bonus.

- Insurance contribution based on full salary.

- Annual health check at top quality hospital.

- Extra health insurance package.

- Team-bonding allowance.

Education: Minimum college degree in a related field.

Employment/Professional Experience:

- Experience in sales with prestige or luxury brands is preferable.

- Experience in exceeding established sales goals and providing exceptional customer experience.

Competencies - Knowledge, Skills and Abilities:

- Fluency in Vietnamese and English (minimum 6.5 IELTS band is A STRONG PLUS).

- Outstanding interpersonal communication and listening skills. Being an inspiring storyteller is a plus.

- Strong drive to set and achieve targeted sales and personal income goals.

- Willingness to follow up, and follow-up again with our guests and clients.

- Excellent organizational skills.

- Good-to-excellent self-learning skill is essential.

- Able to work under high pressure and with high demand customers and adapt to changes.

- Able to work retail hours, 5 days per week including weekends and public holidays (off days on rotation basis).

- Young, dynamic, positive mental attitude.

- Can-do spirit, Strive for perfection, Realistic, Solution oriented, Self-improvement, Contemporary.

- Find happiness in supporting others with calming manner

- Interest and knowledge in art, fashion, gastronomy, architecture is a plus.

- Cover Letter (optional)