- Ensure effective debt collection on a balanced basis with the quality of services provided to customers through field collection operations, comply with the Company's regulations/processes, ensure progress and quality of assigned work.
- Contribute to the enhancement of efficiency in debt settlement activities by contributing ideas to develop debt settlement processes and guidelines
- Contribute to the enhancement of efficiency in credit operations by participating in fraud detection in the operational process
I. General Responsibilities
- Strictly follow AMC's Labor Regulations
- Perform work in accordance with policies, regulations, procedures, internal guidelines..., and service quality commitments.
- Comply with AMC's training and work arrangements
II. Professional Responsibilities
- Implement the field strategy, search, verify information and urge customers to pay back debts :
- Receive customer list, study historical records to understand customer information, debt and arrange priority list for handling, prioritize the implementation of collection of high-risk customers
- Implement Field Collections according to the right scenario and strategy, fully record operational results on the data system, ensuring KPIs are met.
- Implement the risk mitigation plan arising in the process of Field Collection:
- Receipt of customer requests
- Evaluate and analyze the current situation of customers and/or operational status
- Proposing on suitable risk mitigation plan
- Deploy the approved risk mitigation plan
- Participate in fraud detection in the operational process:
- Implement fraud detection in the process of checking customer records and actually touch to customers
- Notify manager about customers with fraud signal
- Coordinate with related parties to provide customer information with the consent of competent approval.
III. Perform other related tasks as requested by upper-level managers
Key Relationships - Direct Manager
Manager, Field Debt Collection/ Senior Manager, Field Debt Collection
Key Relationships - Direct Reports
None
Key Relationships - Internal Stakeholders
Relevant functions at AMC
Key Relationships - External Stakeholders
- Professional departments/branches/transaction offices of the debt transferor; - Competent state agencies such as local authorities, police, courts, procuracies, judgment enforcers,... - Other relevant organizations and individuals.
Degree/Occupation: College graduate or higher
Experience: Not required
English: According to the regulations of the Company from time to time
Expertise
- Preferably those having professional knowledge in the field of law, economics, finance and banking.
Kamereo là nhà phân phối B2B ứng dụng công nghệ đầu tiên tại Việt Nam.
Chúng tôi cung cấp giải giáp cung ứng nguồn hàng đơn giản và kinh tế nhất dành cho nhà hàng. Kể từ khi ra mắt vào năm 2019, chúng tôi đã phục vụ hàng trăm nhà hàng tại thành phố Hồ Chí Minh. Kamereo là giải pháp tối ưu nhất dành cho các doanh nghiệp F&B, nhằm đơn giản hoá quá trình cung ứng và tối ưu hoá chi phí vận hành.
Vào đầu năm 2020, chúng tôi cho ra mắt siêu thị online KameMart. KameMart cung cấp thực phẩm tươi chất lượng cao và các nhu yếu phẩm gia đình đến với người tiêu dùng. Công ty cam đoan nguồn gốc và chất lượng sản phẩm, đúng với quy chuẩn hàng hoá dành cho các nhà hàng có tiếng tại Sài Gòn. KameMart là giải pháp tối ưu dành cho những ai yêu nấu nướng và thưởng thức bữa ăn gia đình.