Calie House

Mô tả Công việc

Responsibilities:

1. Monitor day by day sales performance:

• Perform inventory & sales channel management
• Perform pricing and develop promotional campaigns to generate sales.
• Coordinate with MKT to implement marketing campaign, optimize impression, and regulate marketing budget
• Track and analysis the market information & competitor dynamics to provide the necessary tactics
• Conduct, execute the business plan to achieve the sales target and prepare sales forecast for each product in all sales channel
• Coordinate and work with other departments (Supply Chain, Product team, MKT, Brand team,…) for smooth running of sales operation

2. Customer Operation (CO) tasks:

• Respond to inquiries via live chat, email, phone, and social media about products, orders.
• Resolve issues related to defective products, incorrect orders, or refund requests in line with return and warranty policies.
• Assist customers in tracking the status of their orders, deliveries, and addressing any shipping-related issues.
• Provide product information, payment options, and promotional details to guide customers during the purchasing process.
• Collect and respond to customer reviews and feedback to improve services and products

3 . Conduct market research: initiate & propose new product ideas, identify new markets to enter and occupy market share and responsible for developing & executing launching plans.

4. Prepare sales report & analysis: (result-oriented) by week, month and quarter.

5. Perform other tasks or projects as assigned by the leader/ manager.

Working time: 8:30 AM to 5:30 PM (Monday – Saturday Morning).

Location: 555 3/2 Street, 8 Ward, District 10, Ho Chi Minh City.

Yêu Cầu Công Việc

Compulsory:

• University bachelor’s degree (or upcoming graduation) in Economics, Business Administration, Marketing or Finance;
• 6 months’ experience in a similar role in E-commerce;
• Preferably working experience in e-commerce;
• knowledge about the American market or SEO/ keywords;
• English is a must (at least 550 TOEIC);
• Proficient in Microsoft Office;
• Have logical thinking and strong problem-solving skills;
• Great sense of integrity, responsibility and urgency;
• Must be team-oriented and self-motivated;

As a big plus if: A passion or experience in the beauty & personal care industry.