Công Ty TNHH Thương Mại Du Lịch Tuệ Anh

Mô tả Công việc
Order Processing
Handle label inquiry/orders from receiving to shipment.
Daily input all orders received, check and release to production.
Fulfill all information on order tracking template and key into system.
Manage documents by processing and filling all related documents to assure customer profile well maintained.
Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workflow.
Join in training/meeting to get full understanding about handling orders/queries
2. Delivery management
Ensure on time delivery to meet customers' expectation.
Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
Negotiate with customer if necessary for any possible delay in delivery
Daily update shipment and record invoice of each PO/DS to estimate the turnover achieved
3. Customer service and management
Response any inquiries from customer in a timely manner (24 hours).
Deal with and manage all claim and return requests from customers
Build customer service culture and ensure high customer satisfaction on Fuji Seal VN.
Measure and collect customer satisfaction
Report order and delivery status regularly to Customer Service Leader.
Other jobs assigned by Customer Service Leader
Handle label inquiry/orders from receiving to shipment.
Daily input all orders received, check and release to production.
Fulfill all information on order tracking template and key into system.
Manage documents by processing and filling all related documents to assure customer profile well maintained.
Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workflow.
Join in training/meeting to get full understanding about handling orders/queries
Ensure on time delivery to meet customers' expectation.
Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
Negotiate with customer if necessary for any possible delay in delivery
Daily update shipment and record invoice of each PO/DS to estimate the turnover achieved
Response any inquiries from customer in a timely manner (24 hours).
Deal with and manage all claim and return requests from customers
Build customer service culture and ensure high customer satisfaction on Fuji Seal VN.
Measure and collect customer satisfaction
Report order and delivery status regularly to Customer Service Leader.
Other jobs assigned by Customer Service LeaderYêu Cầu Công Việc
Education:
Specification: College/University
Experience: at least 3 years at similar level.
Skills: Good organization, negotiation and interpersonal skills
Good presentation and explanation
Meticulous, detail-oriented and problem solving
Ability to work under pressure
Language: English in business level
Experience in packaging field will be preferable
Benefit:
Clean and safe working environment- Working day 22 days/month
Yearly salary increase
Annual travel
13th month salary bonus
Periodic health check, travel, wedding, funeral, childbirth,...
Participating in insurance according to Law, accident insurance 24/24
Health insurance for employees working for 1 year or moreLaptop
Chế độ bảo hiểm
Du Lịch
Xe đưa đón
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Phụ cấp thâm niên
Nghỉ phép năm