Tp-Link Technologies Việt Nam

We are looking for
Warranty Administrator Executive
that are responsible for ensuring smooth operations related to warranties within company. This position is also responsible for analyzing warranty data to identify trends, patterns, and recurring issues, developing strategies for maximizing claims processes, and suggesting improvements in policies, procedures, and product design.

Maintain records of warranty claims, customer information, product specifications, dates, and resolutions
Identify and develop strategies for maximizing claims processes.
Receive, process, and review warranty claims from customers.
Verify claims forms and eligibility and ensure all documentation is accurate and complete.
Suggest improvements in policies, procedures, and product design.
Prepare and present reports on findings to relevant stakeholders.
Analyze warranty data to track and identify patterns, trends, and recurring issues.
Ensure claims adherence to the company’s policies and guidelines.
Communicate with customers to provide updates on claims status and address and resolve related issues and queries.
Maintain a comprehensive product knowledge.
Perform additional administrative tasks as needed.
Collaborate with other departments to investigate and resolve complex warranty- related issues.

Self- motivated with a results- driven approach.
Excellent badminton knowledge is preferred.
Proficiency in English.
Excellent knowledge of MS Office, MS Excel.

Positive Culture: Collaborate with talented colleagues in a supportive and inclusive work environment.
Competitive Compensation: Enjoy a competitive salary, SHUI and PIT.
Professional Growth: Advance your career through ongoing training, mentorship, and opportunities for skill development.
Laptop provided.

Cập nhật gần nhất lúc: 2024-11-16 23:25:03