Việc làm ZYLUX VIETNAM

Cập nhật 27/11/2024 21:25
Tìm thấy 2 việc làm đang tuyển dụng
CÔNG TY TNHH ZYLUX VIETNAM
L1 Support Specialist
ZYLUX VIETNAM
59 việc làm 4 lượt xem
Thông tin cơ bản
Mức lương: Thỏa thuận
Chức vụ: Nhân viên
Ngày đăng tuyển: Đang cập nhật
Hạn nộp hồ sơ: 07/12/2024
Hình thức: Toàn thời gian
Kinh nghiệm: Không yêu cầu
Số lượng: 1
Giới tính: Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Hồ Chí Minh

Mô tả công việc

Your responsibilities will include, but are not limited to:
Providing technical support to clients via phone, email, or chat
Identifying and troubleshooting technical issues reported by clients
Escalating complex issues to L2 or L3 support team members as needed
Creating and maintaining accurate documentation of client issues and resolutions
Collaborating with other teams to ensure client issues are resolved in a timely manner
Providing excellent customer service and maintaining positive client relationships
Use existing tools to log issues and ensure timely follow up with customers and various internal teams for ticket closures

Yêu cầu công việc

Here at STYL Solutions, we encourage our employees to take initiative, propose ideas, and provide them with the opportunity to dive into multiple projects. We are looking for candidates who possess the following:
Strong technical knowledge of Windows operating systems, hardware, and software.
Excellent English communication skills, both verbal and written.
Experience providing technical support in helpdesk or customer service environments.
Ability to work independently and as part of a team
Strong problem-solving and analytical skills
Knowledge of networking principles and protocols is a plus
Spoken and written Mandarin will be an added advantage for communicating with chinese speaking vendors)

Quyền lợi được hưởng

STYL Solutions will give you the favorable conditions you need to tackle difficult problems and learn cutting-edge technologies:
An international working environment with friendly and passionate colleagues
Onsite opportunity to Japan, and Singapore for training and supporting customer
Meaningful work with experienced & strong technical veterans
Flat structure, simple processes & transparency
In addition to providing you with professional growth, STYL Solutions is also committed to taking care of our employees, personally. As a full-time employee, you are automatically enrolled in our benefits program, which includes:
Attractive compensation, regular assessments, and salary reviews
Annual bonus and performance bonus
19 paid days off per year
1 WFH day per week (-)
100% salary & full social insurance during the probation period
Premium health care insurance (PVI)
Free lunch, snacks, coffee, and tea
Special celebration on 8/3, 1/6, Xmas, Tet holiday...
Outing/team-building activities (trip, sport, dinner...)
(-) Only apply to full-time employees meeting work conscientiousness criteria and maintaining remote productivity.
Working hours: Monday to Friday, 6:00 AM - 4:00 PM
Khu vực
Báo cáo

CÔNG TY TNHH ZYLUX VIETNAM
ZYLUX VIETNAM Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
Số 7 VSIP II-A, đường số 28, Khu Công Nghiệp Việt Nam Singapore II-A, Phường Vĩnh Tân, Thành phố Tân Uyên,

Công ty TNHH ZYLUX VIETNAM có 100% vốn Đài Loan chuyên sản xuất các thiết bị âm thanh loa, audio cho các nhãn hàng hàng đầu thế giới JBL, Panasonic, Yamaha, ...Zylux cung cấp các sản phẩm đầu cuối bao gồm thiết kế và phát triển, tích hợp hiệu quả công nghệ tiên tiến mới nhất, quy trình sản xuất và kiểm soát chất lượng vượt trội.

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