Ensuring a high level of client satisfaction, establishing, and managing the service delivery team, delivering key initiatives as well as ensuring consistency in processes, systems, and reporting
Ensuring the efficient and consistent operation of all facility activities to meet contractual obligations with respect to the scope of the work portfolio of the client throughout.
Achieving the client’s outsourcing objectives of cost savings, high quality, consistency, and risk management.
Client and Account Management
- Be the single point of contact for Jones Lang LaSalle’s site service delivery and as the escalation point.
- Be accountable for the service delivery to meet the contractual obligations of Jones Lang LaSalle.
- Manage relationships with key stakeholders in the client’s organization.
- Develop and maintain a detailed understanding of client’s business and key factors influencing their requirement for our services.
- Ensure adherence to the contract.
- Be responsible for the achievement of the key performance indicators, service levels, and other measures as contracted.
- Implement and manage the change control process.
- Be responsible for the achievement of the agreed financial targets for the account; revenue.
- Look for opportunities to cross-sell services.
- Responsible for collection of fees from client and tracking of outstanding payments.
- Monitoring all site expenses by following the agreed budget
- Implementing proper financial tracker for PO, PR, GR, and invoicing
- Providing onsite support
- You will be the facilities management’s trusted right hand on all facilities-related activities.
- You will do this by performing routine site inspections to ensure all processes and best practices are implemented and maintained.
- You’ will lend to the team by providing admin support including front desk duties, basic housekeeping, and appointment coordination. Also, part of your job scope is to hit key performance indicators and meet service-level agreements.
- Meeting the clients’ facilities needs
- Responsible for working closely with clients and suppliers onsite to identify their facility-related inquiries and requirements.
- planning and budgeting skills will also be vital to the job, as you’ll take part in the procurement of vendors and services from time to time.
- Making everyone safe and risk-free
- In this role, you will ensure everyone’s health and safety by keeping safe workplace procedures in place and in order. As expected to carry out these procedures, as needed.
- To follow escalation and incident reporting procedures and comply with the firm’s guidelines and strategies.
- Understand the operational requirements of the elements of the site and ensure that current contracts are maintained to provide necessary supplies and services.
- Build and develop effective client/stakeholder relationships across multiple levels of the organization
- Carry out facility walks to upkeep the facility condition to ensure client facilities are well maintained
- Ensure the cleanliness and tidiness of the office
- Manage facilities requests and ensure they are tracked and duly logged
- Ensure the office facilities under the scope of work are well managed
- Responsible and monitor the planned preventative maintenance schedule
- Coordinate with vendors, explain requirements, seek quotations, complete analysis & evaluation, prepare presentation materials, provide recommendations & arrange a work schedule
- Manage all outsourced service vendors’ performance and perform regular performance meetings and review with vendors
- Support client with critical out-of-hours issues & participate as a key team member in responses to emergency situations
- Compile the appropriate reporting for the clients
- Provide interface with client’s representative and BMO
- Perform any ad hoc duties assigned by superior when required Finance Management
- Assist in financial processes for the facilities management team, to ensure that all financial management requirements are completed in a timely and accurate manner
- Ensure prompt and accurate management of purchase orders, as required
- Responsible for invoice submission, finance reports, and tracking before the cut-off date
- Responsible for the implementation and maintain the Risk Register which identifies major property risks including occupational health and safety, fire safety, and environmental.
- Take preliminary actions/steps to identify, evaluate and recommend control measures for a variety of environmental, health, and safety concerns
- Perform site inspection regularly in terms of EHS
- Establish and maintain the escalation and incident reporting procedures
- Support the Client EHS team on the annual fire evacuation exercise with Building Management Office.
- Will be an advantage for those who have experience in clean room facilities management.
FLC Hotels & Resorts sở hữu chuỗi quần thể nghỉ dưỡng và giải trí cao cấp tại các điểm đến hấp dẫn nhất Việt Nam với 5 quần thể đã đi vào hoạt động và 3 quần thể đang trong giai đoạn hoàn thiện. FLC Hotels & Resorts cung cấp hơn 10 nghìn phòng nghỉ cho thị trường du lịch Việt Nam, đi cùng với đó là hệ tiện ích giải trí đa dạng bao gồm các nhà hàng và bar, bể bơi nước mặn và bể bơi vô cực, chuỗi spa chăm sóc sức khỏe, sở thú hay các sân golf đẳng cấp quốc tế… để đáp ứng nhu cầu du lịch của hàng triệu khách hàng trong nước và quốc tế. Với ưu thế về vị trí độc tôn, FLC Hotels & Resorts mang tới định nghĩa mới về kỳ nghỉ “tất cả trong một” với chuỗi quần thể nghỉ dưỡng bốn mùa trải dài khắp Việt Nam. Mỗi khu nghỉ dưỡng và khách sạn thuộc chuỗi FLC Hotels & Resorts đều là sự kết hợp của không gian thư giãn đích thực, hệ thống tiện ích nghỉ dưỡng và hội họp tối ưu, và dịch vụ chu đáo xuất phát từ trái tim để khách hàng tận hưởng kỳ nghỉ đúng nghĩa theo cách của mình.