InterContinental Nha Trang

 Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

 Provides functional assistance and direction to all departments.

 Cooperates, coordinates and communicates with other hotel departments as required.

 Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

 Responds to guest needs and resolves related problems

 Supervises and directs Reception and Reservations personnel.

 Supports and assists Front Office personnel and all departments at peak periods.

 Ensures VIPs and priority club guests receive special attention

 Inspects front of house and back of house regularly for cleanliness.

 Assists Guest Relations in greeting, rooming, and sending off VIP guests.

 Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

 Provides input for Front Office meetings.

 Promotes inter-hotel sales and in-house facilities.

 Checks billing instructions and monitors guest credit

 Analyses and approves discounts and rebates.

 Analyses the rate variance report to ensure rooms revenue control

 Takes action with the Property Management Systems (PMS) in emergency situation.

 Fully conversant with all hotel emergency procedures.

 Ensures front line staff complies with FIT marketing techniques and maximize sales.

 Works with Superior and Human Resources on manpower planning and management needs

 Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

 Perform any other duties which may be assigned by the management from time to time.

- Competitive salary and service charge

- Bonus on holidays (New Year, Tet, Independence Day, ...)

- Social Security as per Labor Law

- Duty meal and uniform provided

- Annual Health Check

- Team building and Colleague Events as per IHG's activities

- Special Service Discount to all colleagues

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Good writing skills

• Proficient in the use of Microsoft Office and Front Office System

• Problem solving and organizational abilities

Qualifications –

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

Experience –

• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.