Responsibilities: • Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email. • Produce high-quality documentation and distribute it to the appropriate team members and technical lead. • Sticks to service responsibilities to reach high performance standards. • Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft - never put customer PII at risk.
Yêu cầu công việc
• Have at least 1 year's working experience in Global customer-facing roles. • Excellent spoken English is a must. • Excellent customer service skills • Passion and desire to develop in the IT industry.
Quyền lợi được hưởng
Chăm sóc sức khoẻ Annual Health Checkup 90% contribution of the gross salary to social insurance from the company side Nghỉ phép có lương 12 days of annual leave, 8 days of sick leave Full salary during the probationary period Khác For employees working night shift: PVI insurance cover 24/7, night shift meal allowance and 30% allowance on gross salary Competitive salary depending on experience Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of D