ODK Mikazuki

• Monitor daily arrivals/departures and anticipate guest needs and handle guest inquiries in a helpful and attentive manner. 

• Suggest alternatives to meet customer needs in terms of product features and benefits. 

• Meet and greet all return guests, regular guests and VIP guests of the hotel as required. 

• Conduct daily shift briefings, meetings, and share relevant information with employees. 

• Ensure that all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis. Pre-empt and anticipate guest needs. 

• Maintain regular quality control inspections of departments’ standards. 

• Ensure that all lobby and entrance areas spotless condition at all times. 

• Ensure that all duties are complete prior to shift end as outlined in the shift checklist and that information is transferred from shift to shift. 

• Develop and maintain a motivational working environment within the department and positive relations with other departments. 

• Have a complete knowledge of hotel policy and procedures. 

• Report health/safety and security hazards to your manager or Duty Manager.

• Maximize revenue of tour/activity and transportation. 

• Good opportunity for learning and development

• Educational and living expenses allowance

• Benefits for seniority

• 12 annual leaves, 8 days off per month

• Duty meal, uniform provided by Company

• Insurances as per law

• Accident Insurances 24/7

• Dormitory for staff (terms and conditions applied)

• Great change to discover internal and external training programs

• Other benefits will be shared in the interview

• Knowledge of Smile System or other PMS and in Microsoft office program are required •

• Positive attitude and excellent communication skills in native and foreign language (English and/or others). 

Hotline: 0984842200